entroOct 28, 2018

My (bad) experience with #Technoethical

First the good things:
you get #librehardware
preinstalled with a linux-libre distro
they donate some money to #floss projects

The bad things:
waiting weeks for email answers
delivery takes weeks longer
hardware isn't fully working as specified
hw is partly not the specified one
negative reviews will not be released on their website

If you thinking about buying libre hardware, there are also some other shops available, don't pratfall on this company.

Show threadtechnoethical

We at #Technoethical are working hard to deliver grade A, like new, devices that respect user’s freedom. We are humans too, and it's depressing to see such a customer reaction, despite our best efforts and way too much time put into adapting to another customer’s special requests.

We have started working on a detailed statement to clarify the situation, and we’ll publish it here once it’s ready. We are too small to have a designated person for communication, and we all have to work on hardware.

Nov 21, 2018 at 2:01pmWeb
Show threadentroNov 21, 2018
@technoethical
Dear #Technoethical, thanks for your answer. I don't believe that you are not working hard, but I'm already waiting 7 weeks for a suitable answer. Luckily I still have my main pc. I had expected that some weeks time should suffice to write me helpfuly messages or to just confirm the item return. But after waiting such a long time I must think that there is something wrong, and I also couldn't wait such long if a device is'nt working. I think you can understand my point.
Show threadentroJan 16, 2019
@technoethical
After almost 2 months since #technoethical's last message: no message so far.
To summarize: They need over 4 months already to take the delivered not working hardware back. Further they try to delay it as long as possible. For sure I also did not get my money (478€) back.
Feel free to share this warning also on other social networks.
Show threadentroJan 28, 2019

@technoethical

Work is in progress to clearify the situation, I am going to update this post in the near future.

Show threadentroJun 25, 2019
@technoethical 14 days ago I got my money back after a long time. Thanks everybody and also Technoethical to end this case.
Show threadentroMay 9, 2019
@technoethical 6 Months are gone and since 3 Months I'm waiting for my money back - what the hell are you doing. Sadly, I can't see ethical behaviour.