"The work of scheduling appointments, advocating for her daughter, filling out forms, navigating websites, and learning what support is available - all of this work falls on Raewyn. She is not paid for any of this systems navigation work. And yet, all of the people she interacts with are paid employee’s. Many are highly paid professionals.
...
Much of this work is invisible to government. The work can be summarised as follows:"
https://drbex.substack.com/p/efficient-systems-in-aotearoa-nz


