Mastodawn

I've gotten the "Hmm, looks like we've hit a snag" error from #TurboTax so many times this year I've lost count. It kept happening even after the "fix" described above. I had to switch from interview to forms mode multiple times to enter data because interview mode is so broken.
It seems clear #Intuit is letting the desktop app wither on the vine to force people to switch to the web version.
I'll switch to TaxCut before that. No way I'm putting my tax data in Intuit's cloud.
#enshittification

George Yang 2d ago

I am forced to upgrade my personal MacBook Pro because of TurboTax 2025. I am still on Ventura! #macOS #turbotax

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Jonathan Kamens 86 47 6d ago

Figuring out how to call #Intuit on the phone to get this fixed was a whole other saga. TLDR the phone number is 800-446-8848 in case you need it.
I used their chatbot to get that number. It gave me four different wrong/inapplicable answers before I finally coerced the right answer out of it.
They seem to have trained the chatbot on the entire historical content of the #TurboTax forums even though much of the information there was either wrong to begin with or is outdated.
#TechIsShitDispatch

Damien Halme 6d ago

Prooobably don't cheat? #taxseason #hrblock #turbotax

Jonathan Kamens 86 47 6d ago

#TechIsShitDispatch
This is what I see in #Intuit #TurboTax for Windows when I attempt to enter my W-2 wages for last year.
It's going to be tough doing my taxes with TurboTax if I can't enter my wages!
P.S. I wrote a little script to blur last year's wages in the video. In case you're curious or might find it useful: https://gist.github.com/jikamens/19fc31364709889ff947824fd7020f33

Jonathan Kamens 86 47 6d ago

After sending me multiple emails per week for months trying to get me to switch from to the web version of #TurboTax, #Intuit decided they would make one final push in the desktop app itself, inviting me to try the web version for free after I installed and launched the desktop version.
And if that wasn't bad enough, after I said no they popped up a Qualtrics survey asking why.
The survey has 7 options. I accurately chose 3 of them, tried to submit, and got this:
🤦 smdh #TechIsShitDispatch

Damien Halme Mar 25

Government-calculated income tax is the overwhelming majority method (~2x as many countries as "taxpayer-calculated" depending on how you categorize systems). The US has ample tax reporting BUT has laughably prolific evidence of lobbying spend from the tax preparation industry. #taxseason #hrblock #turbotax

PPC Land Mar 24

FYI: Fifth Circuit kills FTC's in-house TurboTax order - and threatens its enforcement model: A federal appeals court vacated the FTC's cease-and-desist order against Intuit over TurboTax "free" ads, ruling internal FTC adjudication of deceptive advertising claims is unconstitutional. https://ppc.land/fifth-circuit-kills-ftcs-in-house-turbotax-order-and-threatens-its-enforcement-model/ #FifthCircuit #FTClaw #TurboTax #deceptiveadvertising #Intuit

Fifth Circuit kills FTC's in-house TurboTax order - and threatens its enforcement model

A federal appeals court vacated the FTC's cease-and-desist order against Intuit over TurboTax "free" ads, ruling internal FTC adjudication of deceptive advertising claims is unconstitutional.

PPC Land