World Class Haircut
World Class Haircut
Ligaturen sind kein typografisches Tieffluggebiet und die Lektoren der Süddeutschen sind leider keine Kampfflugzeuge im Widerstand gegen terroristisch falsch gesetze Ligaturen. 🤭
#SZ #Schrift #Typografie #Ligatur #FF #Süddeutsche #Zeitung #TQM #Bundeswehr
Deming’s system of profound knowledge: 14 points for system improvement
Another from Deming while I’m on the theme.
Not much needs to be said – I think it does a lot of talking itself.
Deming promoted:
· Ceasing the dependence of trying to inspect-in quality
· Aim for continuous learning, testing and improvement (e.g. plan, do, STUDY, act)
· He was critical of zero defect approaches, arguing them to be insufficient
· “Drive out fear, so that everyone may work effectively for the company”
· On fear, he said in the New Economics that “Fear invites wrong figures. Bearers of bad news fare badly. To keep his job, anyone may present to his boss only good news”
· “Eliminate slogans, exhortations, and targets for the workforce asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the workforce”
· Remove barriers that “rob the hourly worker of his [or her] right to pride of workmanship”
· “Remove barriers that rob people in management and in engineering of their right to pride of workmanship”
Refs:
1) A Theory of Quality Management Underlying the Deming Management Method Author(s): John C. Anderson, Manus Rungtusanatham and Roger G. Schroeder Source: The Academy of Management Review, Vol. 19, No. 3, Special Issue: “Total Quality” (Jul., 1994), pp. 472-509
2) The New Economics, 2nd Ed. WE Deming
#books #business #deming #improvement #leadership #lean #learning #pcsa #pdca #pdsa #politics #Productivity #totalQualityManagement #tqmDeming is said to have 'dismissed' a lot of what #TQM centers as "essential but unimportant" & trying to figure out what was meant by that.
I think, but can't be sure, he was expressing something an old manager referred to as "table stakes": You have to have it, or you can't move forward; hence, "unimportant" bec you wouldn't be there if you didn't have it.
I think that must be wrong because it's painfully obvs how much money can be made w/o the barest quality mgmt.
“Dr. Deming never allowed the term ‘TQM’ to go unchallenged. At a meeting in Scotland, he saw a TQM poster on the wall. “Is this a TQM meeting?” he said. “I wouldn’t have come if I’d known. There is such a thing as guilt by association”. This startled many people, because the parts of the Deming philosophy that have an obvious and immediate appeal deal with the continual improvement of products and processes. These are often described as TQM. But they are just the things that Dr. Deming dismissed as ‘essential but unimportant’ “. From: Kerridge, D. and S. Kerridge (1995) ‘Guilty by Association’, British Deming Association internal publication ‘Variation’, January #deming #agile #totalquality #lean #leanmanagement #betacodex #tqm #agility