Actually, ending Direct File cost US #taxpayers approximately $23 BILLION per year.
In the two years it was available, Direct File achieved a 98% satisfaction rating.

Washington, D.C. – In a quietly posted Treasury Department report to Congress, and subsequent emails from IRS officials to state tax officials as reported by TaxNotes and NextGov, the Trump Administration confirms the suspension of the popular IRS Direct File program. The same report identifies ways to incentivize and enrich the already wealthy private tax…