How is #Rogers support so bad?
My data keeps dropping so I tried calling.

Attempts:
1: queue full
2: on hold for 2 hrs, agent immediately hang up
3: on hold for 2 hrs, agent says replace SIM
(replace SIM at store)
4: queue full
5: agent says to do things I already tried, hangs up

Result: consider switching providers, but they're all bad in this area =(

Rogers facing class action lawsuit over unauthorized credit checks

https://mobilesyrup.com/2026/01/23/rogers-class-action-unauthorized-credit-checks/

> Rogers is facing a class action lawsuit for allegedly running unauthorized credit checks on customers to see if they could get a credit card.

#rogers #canadapolitics #rogerscommunications #rogersbank #lawsuit

Rogers and Shaw customers in several provinces are part of a $52M class action lawsuit over unauthorized “soft” credit file checks.

https://www.iphoneincanada.ca/2026/01/20/rogers-credit-check-breach-why-millions-of-canadians-are-now-part-of-a-52m-lawsuit/
- - -
Les clients de Rogers et Shaw dans plusieurs provinces font partie d’un recours collectif de 52M$ au sujet d’une vérification « douce » de dossier de crédit.

// Article en anglais //

#Canada #Shaw #Rogers

Rogers Credit Check Breach: Why Millions of Canadians Are Now Part of a $52M Lawsuit | iPhone in Canada

A massive $52M class action against Rogers is now certified. See if your Rogers/Shaw contract makes you one of the millions of Canadians eligible for damages.

iPhone in Canada | Canada’s source for Apple, telecom, tech news, and deals

#Rogers is so out of touch with their consumers.

In the midst of cancelling cable / internet / home phone, not only did they try to offer to cut my service fees by 50%, they tried to entice me to get a cell phone and gave me an offer for their Mastercard.

I actually started to feel bad for the agent and told her such.

Anyways, it’s done. The relief I feel knowing I’ll never need to fight with a Rogers agent again on behalf of my mum feels amazing.

Trying to cancel my Mum’s services with Rogers.

While I wasn’t put on hold at all when I hit “cancel services” in their menu (despite them saying there is a large call volume) I have now had to politely tell the call agent over 10 times that I want to cancel.

I appreciate she has a job to do, however Rogers has had YEARS to play nice and it’s only when you go to cancel that all of a sudden they can drop your payments in half.

No thanks.

#Rogers #Canada

Today in Rogers tech support. Having failed to fix my problem they sent a technician to my home to... repeat all the same steps I'd already done, multiple times.

#rogers #CanPoli

Lukas & his team analysis: Rogers

Rogers Ignite: Troubleshooting Severe Wi-Fi Latency Issues

#Rogers #Ignite #SevereLatency

🔍 Full Report: https://www.digitalhomefaults.org/rogers/ignite/rogers-ignite-wifi-latency-fix

Rogers Ignite: Troubleshooting Severe Wi-Fi Latency... | digitalhomefaults.org

Fix severe latency on your Rogers Ignite Wi-Fi. Troubleshoot slow speeds, optimize network settings, and improve your smart home experience in Canada.

digitalhomefaults.org

Rogers received the most complaints from Canadians in 2025

https://mobilesyrup.com/2026/01/14/rogers-led-record-number-canadian-telecom-complaints-2024-25/
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Rogers a reçu le plus de plaintes des Canadiens•nes en 2025

// Article en anglais //

#Canada #Rogers

Rogers led record number of Canadian telecom complaints in 2025

The CCTS released its annual report detailing complaints against Canadian telecom companies. Rogers lead with the most complaints.

MobileSyrup
After more than 2 hours of waiting on hold for Rogers human support to help me get my email unblocked they suggested that it was a very busy morning and that I should call back another time.
Are you kidding me!?!?#Rogers