Well, finally some good news on day three of my phone fuckery story with #Rogers. I called and spoke with a manager this morning. She sent an escalation email to the back office. Within about two hours, they called me back and said that they had removed the photo verification step from the set up process. And I can now go to the mall and bring home my new phone today. So heading to the mall right now.
Wow. So apparently only at #Rogers does it take longer than one day to get a phone in store if you're blind. I'm due for an upgrade next month, so I called them this morning to see about getting an iPhone 17. The call went well, I was happy with everything, and the guy set it up to where I could go to the store to sign the paperwork and pick up my phone. I got to the store, and apparently the last step to getting everything going for your phone upgrade is that they have to scan both sides of your ID, as well as your face. I guess an AI bot compares the picture on your ID with the picture on your face. Well apparently the guy buggered it up because he got his hand or something in the way of the camera. So obviously my face and my ID didn't match. You only get one shot at it. He called up the validation team, and the guy he got told him to email this address, explain the problem, and ask for it to be overwritten. That was just before six. And so far there has been no response. So if I don't get one by the time the store closes, I have to come back tomorrow or whenever they approve it. This right here is a perfect example of a conglomerate company implementing a tool which is supposed to guard against identity theft. Unfortunately they haven't implemented an extenuating circumstance override option. Guess why? It appears when they implemented the system, they were ill prepared to deal with things like Accessibility, or not being able to see ones eyes and a clear photo. And they don't take into account that somebody may not be able to make eye contact with the camera. So now I'm going back to get my ID which the guy still has, and I guess I'm coming back here tomorrow. And I hear you all asking. Hey Cam! Why don't you just go with another company? The answer to that is simple, because Rogers has the best call quality in my experience with them, I've been with them for 10 years, so I'm getting some sweet loyalty perks. But if I don't walk out of this mall with my phone in my hand tomorrow, I definitely will cancel everything.

Rogers buys naming rights to Bell Canada

https://www.thebeaverton.com/2026/04/rogers-buys-naming-rights-to-bell-canada/
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Rogers achète les droits de nommer Bell Canada

// Publication en anglais //

#Canada #Bell #BellCanada #Rogers #Satire

Rogers buys naming rights to Bell Canada

TORONTO – In the latest in a string of branding acquisitions, telecom giant Rogers has secured all naming rights over Bell Canada.

The Beaverton
Tina Yazdani speaks out on 'devastating' day after abrupt CityNews firing
Respected Toronto journalist Tina Yazdani finally breaks her silence two weeks after she was abruptly axed by CityNews.The Queen's Park reporter worked at the Rogers-owned media outlet for nearly eight years before she announced she was let go on April 13. Blowback was immediate as many Toronto residents expressed frustrati...
https://www.blogto.com/city/2026/04/tina-yazdani-speaks-out-devastating-abrupt-citynews-firing/
Complaints about #Rogers were up 95.4% from a year ago Rogers receives twice as many complaints as other mobile service providers www.winnipegfreepress.com/business/202...

Cellphone, internet and TV com...
Cellphone, internet and TV complaints jump 61 per cent: watchdog report

A new report says customer complaints about their phone, internet and television services have surged 61 per cent so far this year. The mid-year report by the Commission for Complaints for Telecom-Tel...

Winnipeg Free Press

Online News Act Golden Era: Rogers Slashes 10,000 Jobs

The supposed golden era of the Online News Act is continuing with Rogers slashing 10,000 employees.

https://www.freezenet.ca/online-news-act-golden-era-rogers-slashes-10000-jobs/

#Business #News #BillC18 #Canada #layoffs #LinkTax #OnlineNewsAct #Rogers