A prospect tried my product for the first time. Three simple tasks. All three broke.
Not because the work was bad. Because I'd been testing my own assumptions, routing around my own bugs without realizing it.
Every org does this. Onboarding that only makes sense to the people who designed it. Systems that work for insiders and hostile to everyone else.
https://www.paulwelty.com/the-first-real-user-breaks-everything/





