Contact Center Analytics: Understanding Customer Behavior through Contact Analytics

Contact Center Analytics data, contact centers must first collect it systematically and store it in a structured format.

Contact Center Analytics- https://timessquarereporter.com/technology/contact-center-analytics--transforming-raw-data-into-valuable-business-insights-a-key-focus-for-insights

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Contact Center Analytics: Transforming Raw Data into Valuable Business Insights A Key Focus for Insights | Times Square Reporter

Contact center analytics facilitates agent performance evaluation.

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