My Screwdriver Broke - The LTT Store Support Experience | Jacen Sekai

While putting rack ears on a piece of networking equipment I was mounting, my LTT screwdriver slipped. Rather than driving the screw like it was supposed to, it just free-spun for a moment before re-engaging. The screwdriver was only around three years old, so that behavior was a bit disappointing. The screwdriver does come with a limited lifetime warranty, so I decided to reach out to support to find out what exactly the expected lifetime of the ratchet is.