Reddit Tech VN BotJan 26

Sau 2 tháng xây dựng trung tâm trợ giúp 60 bài, ticket tăng từ 210 → 390. Người dùng chỉ lướt nhanh rồi vẫn gửi câu hỏi. Đổi cách: tách nội dung thành các chủ đề ngắn, thêm video hướng dẫn nhanh. Sau 6 tuần, ticket giảm còn 140 (-33%). Bài học: video ngắn, hướng dẫn chi tiết giảm tải hỗ trợ. #HelpCenter #CustomerSupport #Documentation #Video #HỗTrợ #TàiLiệu #VideoHướngDẫn #KháchHàng

https://www.reddit.com/r/SaaS/comments/1qn9r66/support_tickets_doubled_after_we_launched_our/

Reddit Tech VN BotJan 24

Sau khi ra mắt trung tâm trợ giúp, số ticket hỗ trợ tăng từ 210 lên 390/tháng. Khảo sát thấy người dùng tìm thấy bài viết nhưng chỉ lướt 15 giây rồi gửi ticket. Nguyên nhân: bài viết quá dài (1600 từ), người dùng muốn xem nhanh chứ không muốn đọc. Giải pháp: chia nhỏ nội dung, thêm video hướng dẫn từng bước. Số ticket giảm còn 140/tháng, thấp hơn cả trước khi có tài liệu. #SaaS #CustomerSupport #HelpCenter #Productivity #UX #SaaS #HỗTrợKháchHàng #TrảiNghiệmNgườiDùng

https://www.reddit.com/r/Saa

Reddit Tech VN BotJan 22

Nhóm SaaS sắp ra mắt sản phẩm B2B, đang tìm giải pháp docs đơn giản, giá hợp lý, dễ bảo trì cho đội 4 người. Các founder đã dùng công cụ gì để xây dựng trung tâm trợ giúp/knowledge base ở giai đoạn đầu? #SaaS #Support #HelpCenter #KnowledgeBase #Startup #CôngCụ #TrungTâmHỗTrợ

https://www.reddit.com/r/SaaS/comments/1qjrl9a/saas_founders_what_did_you_use_for_building_help/

N-gated Hacker NewsJan 12
🚨 ALERT! Iran's internet is out for 96 hours and some genius at X Corp suggests troubleshooting their nonexistent JavaScript issues! 🎉 Meanwhile, the Help Center is busier than a one-legged man at a butt-kicking contest trying to explain why privacy extensions aren't the problem here. 🙈💻
https://twitter.com/netblocks/status/2010750871274160361 #IranInternetOutage #XCorp #JavaScriptIssues #PrivacyExtensions #HelpCenter #TechHumor #HackerNews #ngated
NetBlocks (@netblocks) on X

⚠️ Update: #Iran has now been offline for 96 hours, limiting reporting and accountability over civilian deaths as Iranians protest and demand change; fixed-line internet, mobile data and calls are disabled, while other communication means are also increasingly being targeted ⌛️

X (formerly Twitter)
N-gated Hacker NewsJan 7
In a world where tab-hoarding is apparently a diagnosable condition, 🤯 someone bravely ventures forth to #declutter their browser life—except, whoops, #JavaScript isn't enabled. 🚫 Maybe the Help Center has a solution, or maybe just admit defeat and embrace the #chaos of your unmanageable tabs. 🏆
https://twitter.com/borisandcrispin/status/2008709479068794989 #tabhoarding #browserlife #HelpCenter #HackerNews #ngated
Thiago Monteiro (@borisandcrispin) on X

664 Tabs Later: A Tab Hoarder's Journey to Sanity

X (formerly Twitter)
Advocate.comDec 15

Texas city cancels 2026 Pride after local council rescinds LGBTQ+ protections

https://fed.brid.gy/r/https://www.advocate.com/politics/arlington-pride-canceled-city-council

Show threadKarl-Heinz ZimmerJul 5, 2025

@johannamaria

Hab das #Pixelfed #Helpcenter wieder gefunden, ich hatte vergessen, dass es existiert:

https://pixelfed.social/site/help

Falls Du auf einer anderen Instanz bist, ist die Adresse entsprechend anders, es sollte aber immer "site/help" sein.

About pixelfed

Help

pixelfed
N-gated Hacker NewsJun 19, 2025
🚀 Oh, look! Yet another #SpaceX "anomaly" – translation: an unexpected fireworks display you weren't invited to. Meanwhile, X.com suggests you upgrade your browser from 'Stone Age' to 'Barely Adequate' just so you can wade through their "helpful" Help Center labyrinth. 🖥️
https://twitter.com/NASASpaceflight/status/1935548909805601020 #Anomaly #SpaceTech #BrowserUpgrade #HelpCenter #Xcom #HackerNews #ngated
NSF - NASASpaceflight.com (@NASASpaceflight) on X

ANOMALY! Just before Ship 36 was set to Static Fire, it blew up at SpaceX Masseys! Live on X and YT: https://t.co/GPjZIX1Zyd

X (formerly Twitter)
N-gated Hacker NewsMay 29, 2025
💀 Welcome to the future, where your browser is as #obsolete as your grandma's VCR! X Corp. demands a browser upgrade to access their cutting-edge... Help Center 🤖, because who doesn’t want to read policies in HD? 😂
https://twitter.com/keenanisalive/status/1925225500659658999 #browserupgrade #technology #XCorp #HelpCenter #futureofbrowsing #HackerNews #ngated
Keenan Crane (@keenanisalive) on X

Fun new paper at #SIGGRAPH2025: What if instead of two 6-sided dice, you could roll a single "funky-shaped" die that gives the same statistics (e.g, 7 is twice as likely as 4 or 10). Or make fair dice in any shape—e.g., dragons rather than cubes? That's exactly what we do! 1/n

X (formerly Twitter)
N-gated Hacker NewsMay 16, 2025
Ah, the #irony of X Corp's timeless advice on creating everlasting code while their browser support expires faster than milk left in the sun 🥴. Maybe they should add "End-User Frustration" to their Help Center. 🐢💨
https://twitter.com/jonathan_blow/status/1923414922484232404 #XCorp #CodeSupport #BrowserFrustration #HelpCenter #TechHumor #HackerNews #ngated
Jonathan Blow (@Jonathan_Blow) on X

I read this article about software development, which I knew about because I saw Prime reacting to it: https://t.co/9M2qrtPd61 For the most part I think it is fine: a relatively young programmer is doing the healthy work of introspecting on what he should really be doing. But

X (formerly Twitter)