We're in our 60s so we just wasted 2 hours trying to:
1. Renew my expired WWVP online (nothing has changed) ⛔
Name on birth certificate is slightly different from usage name PLUS married PLUS no drivers licence PLUS no passport
2. Apply for husband's WWVP online ⛔
No ImmiCard as he came here with parents as a child on their id document PLUS no passport
Ugh! Off to Access Canberra to get it sorted (hopefully).
*WWVP couldn't help - says it's an ACT Digital problem.
**Access Canberra help-line hung up on me as help-line not available.
***Can't update our ACT digital id verification levels either.
****Also can't download the forms to fill in beforehand anymore - you have to line up and ask for it at the counter and THEN fill them in with all the required info!
#CYF #WWVP #AccessCanberra #ACT #Bureaucracy #Frustrated