Observer | ServiceNow’s Customer Chief Warns ‘Tokenmaxxing’ Is an A.I. Hype Cycle by Aaron Mok

AI generated summary, Read the full article for complete information.

ServiceNow’s chief customer officer, Chris Bedi, warned that the current rush to “tokenmaxxing”—pushing AI models like ChatGPT and Claude to consume massive numbers of tokens for speed and productivity— is a short‑lived hype cycle and a vanity metric that can mask true value, comparing it to judging a restaurant by how many ingredients it buys. While many tech firms see token usage soar as AI‑driven coding tools and autonomous agents become central to product development, Bedi argues that enterprises should focus on measurable outcomes—time saved, output generated, and operational efficiency—rather than raw token counts, especially given the high costs these tokens incur for both companies and AI providers. ServiceNow, which reported $3.67 billion in Q1 2026 subscription revenue, offers AI‑focused products such as the AI Control Tower and an autonomous‑workforce suite to help customers manage AI deployments and ROI, emphasizing responsible AI adoption and upskilling without overspending on token consumption.

Read more: https://observer.com/2026/05/servicenows-customer-chief-warns-tokenmaxxing-is-an-a-i-hype-cycle/

#ServiceNow #ChrisBedi #Fortune500 #agenticai #technology

undefined | UBS downgrades ServiceNow, saying AI is a bigger threat than first believed

UBS has downgraded ServiceNow from “Buy” to “Neutral,” cutting its price target from $170 to $100 as the firm reassesses the impact of artificial‑intelligence disruption on software spending. Analyst Karl Keirstead noted that while ServiceNow once seemed better positioned for the AI era than its peers, growing anecdotes of pressure on non‑AI application budgets have weakened UBS’s confidence in that view.

The downgrade comes amid a broad 41 % decline in ServiceNow shares this year and a 27 % drop in the iShares Expanded Tech‑Software Sector ETF (IGV). UBS warns that enterprises are now scrutinizing non‑AI software expenditures, with many Fortune 500 customers indicating that spending on core, non‑AI applications could be reduced as AI‑related data and infrastructure costs rise through 2026.

ServiceNow’s stock slipped another 2 % in pre‑market trading following the UBS note, diverging from the prevailing Wall Street consensus—45 of the 49 analysts covering the stock still maintain buy or strong‑buy ratings despite the recent sell‑off. UBS cautions that continued curtailment of non‑AI software spend could further pressure ServiceNow and similar vendors.

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#ubs #servicenow #fortune500 #wallstreet

All Content from Business Insider | View the most important people and power structures at companies like Netflix, Google, and JPMorgan by Insider Inc.

Getty Images; Alyssa Powell/BI

Organizational charts show the most powerful people in a company and the structure that links them together.

Using source networks and internal documents, Business Insider's reporters have pulled together a range of org charts from Fortune 500 companies such as OpenAI, Google, AWS, and Netflix.

Read the original article on Business Insider

Read more: https://www.businessinsider.com/company-org-charts-most-important-people-in-tech-and-finance

#c-suite #tech #businessinsider #fortune500

Yahoo Finance | Workiva (WK) Holds Top Investment Position in Lakehouse Global Growth Fund

Workiva (WK) Holds Top Investment Position in Lakehouse Global Growth Fund

Lakehouse Capital, a Sydney-based investment manager, published its “Lakehouse Global Growth Fund” investor letter for November 2025. The month was characterized by significant volatility in the global equity market, along with persistent enthusiasm for Generative AI. Over the past year, the prevailing “risk-on” market sentiment has led to a decline in the Fund’s quality-growth style of investing. Although the portfolio's market value has decreased over the last year, the underlying growth fundamentals remain strong. For the month, the Fund posted a return of -7.5% after fees and expenses, while its benchmark, the MSCI All Country World Index Net Total Returns (AUD), returned -0.2%. Since its inception in December 2017, the Fund returned 208.5%, surpassing its benchmark's 163.8%.

In its fourth-quarter 2025 investor letter, Lakehouse Global Growth Fund highlighted Workiva Inc. (NYSE:WK) as a top five position, citing its role as the global standard for complex corporate reporting. Workiva provides cloud-based solutions for financial reporting, compliance, and risk management, serving 95% of the Fortune 100 and 89% of the Fortune 500. The company’s product is highly sticky, with a 97% gross retention rate and 114% net revenue retention. Despite only 2.5% penetration of the $35 billion total addressable market, growth potential remains strong due to rising global demand for transparent, audit-ready reporting standards. Management is improving go-to-market strategy, refining pricing, and expanding partner relationships to drive multi-product adoption, validated by a 42% increase in customers with over $500k ACV. Workiva is successfully cross-selling from its finance base, and with operating margins guided to double to 18% over two years, the current 5.1x forward EV/Revenue valuation is seen as attractive.

Read more: https://finance.yahoo.com/markets/stocks/articles/workiva-wk-holds-top-investment-130945926.html

#workiva #lakehouseglobalgrowthfund #generative-ai #msciallcountryworldindex #fortune500

Researchers from Google and GitGuardian found over 900 TLS certificates used by Fortune 500 firms and governments exposed through leaked private keys on public code platforms like #GitHub.

Read: https://hackread.com/certificates-fortune-500-gov-exposed-key-leaks/

#CyberSecurity #TLS #PrivateKey #Fortune500 #BugBounty