Third-party breach, 38M impacted, European e-commerce sector.
ManoMano disclosed unauthorized access linked to a subcontracted customer support provider. Exposed data reportedly includes PII and support communications.
Authorities notified: CNIL, ANSSI.
Passwords not reportedly accessed.
Subcontractor access revoked.
Key risk vectors:
– SaaS support platforms
– Vendor access governance
– Over-retention of ticketing data
– Centralized customer communication logs
– Supply chain attack surface expansion
This case reinforces that vendor monitoring must go beyond contractual clauses — continuous assessment, least privilege enforcement, data minimization strategies.
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Repost to amplify awareness across the security community.
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