Oh no, little one, you did NOT just passive aggressive email me.

I worked IT support for many years. It'll be a cold day in your new hell-on-earth before you out-passive aggressive email me.

#support #email #deskside #it

Called into last second meeting with 4 VPs, 5 Directors, etc.

A bead of sweat forms on my forehead.

Turns out they just couldn't figure out how to work the room camera for Teams.

It wasn't plugged in.

I do NOT work in deskside support, but it's nice to have job security. 😅

#officelife #techsupport #deskside #it #tech #zoom #teams

Yes, #HorizontalCases are superior and if you can't have those or a #rackmount as a #deskside machine, you have proper cases with mechanical supports alongside the card to keep it stable.

• It's one of the tings that charge #Lenovo, #Dell & #HP for with their #Worstation-#PC|s...

https://www.youtube.com/watch?v=e_ZAVTi7ElE

#mechanics #engineering #tech #computer

Random thought about IT support structures.

IMHO For user satisfaction, most places have it upside down.

You want your most technical people on the front line (picking up phones, replying to email, answering chat) able to resolve issues without transferring.

Let your least experienced tech go deskside. Remember, chances are that end-user has spent hours struggling with this box-that-sits-on-their-desk-making-them-question-their-intelligence. The end user is frustrated beyond belief. So, seeing a tech (even a green one) struggle and have to call in for advice will console their egos.

It's a bit of theatre, but it works.

#helpdesk #itSupport #deskside #phoneSupport