My debit card's "fraud protection":

1. Regularly flags payments to subscription services as potential fraud even though I've used them for years, paying with the same debit card, and in spite of the fact that I've indicated many times that I trust these services; and
2. Has never identified a real instance of fraud

Whatever they're doing to detect potential fraud, it has a large false positive rate and does not seem adaptive (at least in my case). It's especially odd to me that this bank asks if I've authorized transactions it flagged as potentially fraudulent, I indicate no, this is not fraud, and yet the system continues to flag transactions with the same vendor as potentially fraudulent. I'm giving it a reinforcement signal that couldn't be more clear!

Edit: this post is not a request for banking or financial advice, nor an invitation to critique my choices. I'm venting about what seems to be a poor algorithm and if you have any comments or insights into that particular topic I'm happy to hear them.

#DebitCard #banking #fraud #FraudProtection #FraudDetection #cybersecurity #InfoSec

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