BossLogic5h ago
Your playbook is essential. It gives you an edge most teams don’t have. Let's get started on your Customer Obsessed journey. Visit our blog & upskill today! https://bit.ly/3MmZqKr #engineering #CustomerSuccess #Playbook #DSO
https://bit.ly/3MmZqKr
The Delivery Playbook | Customer Obsessed Engineering | Zac Beckman | Substack

The Delivery Playbook is a way to design and deliver software that makes sure customer value is identified, protected, and realized throughout delivery. No customer misunderstandings or disappointments. Click to read Customer Obsessed Engineering, by Zac Beckman, a Substack publication with hundreds of subscribers.

Manish AhujaApr 11

Results get you hired, but certainty gets you kept. 🤝

You can deliver the best work in the world, but if your process is a chaotic mess, your clients will still feel uneasy.

Clear systems beat talent every single day.

Is your delivery process a bridge or a barrier?

#ClientExperience #BusinessSystems #AgencyLife #FreelanceTips #ServiceDesign #CustomerSuccess

BlueSpiceApr 9

🪴Become a Customer Success Manager at BlueSpice🪴

Are you a strong communicator, well-organized, and able to keep track of multiple tasks at once? Then this position is perfect for you!

💡 You can expect a diverse role with significant responsibility, close collaboration within the team, and the opportunity to actively help shape processes.

👉 Sound exciting? Then apply now: https://bluespice.com/customer-success-manager/

#CustomerSuccess #Career #ITJobs #Support #Teamwork

Show threadManish AhujaApr 8

What’s your #1 rule for building customer trust?

#BusinessGrowth #Entrepreneurship #Profitability #CustomerSuccess #SmallBizTips #ValueCreation https://mastodon.social/@MrEmogical/116370448669716439

Mauricio CassemiroApr 8

💻 Teste/assine aqui a Monday em https://mauriciocassemiro.click/monday

#CRM #Vendas #GestaoDeClientes #CustomerSuccess #RetencaoDeClientes #OnboardingDeClientes #ProcessosComerciais #AutomacaoDeVendas #SalesOps #InsideSales #B2B #Produtividade #TransformacaoDigital #SaaS #Tecnologia #ConsultoriaDeTI #Microsoft365 #Empreendedorismo #CrescimentoDeNegocios #GestaoEmpresarial

Mauricio CassemiroMar 29

Aula 3 [Aberta 🔓] - O que é CRM e como o Pipedrive se diferencia no mercado: https://youtu.be/ONObnL4zVyo

#CRM #Pipedrive #Vendas #GestãoDeVendas #FunilDeVendas #Prospecção #InboundMarketing #OutboundMarketing #CustomerSuccess #Tecnologia #Empreendedorismo #GestãoComercial #AutomaçãoDeVendas #SalesOps #TransformaçãoDigital

Aula 3 [Aberta 🔓] - O que é CRM e como o Pipedrive se diferencia no mercado

YouTube
Show threadagileFeb 8

The Bottom Line
Starting with the customer turns support from fixing problems into building trust. Try one step this month. See how sellers and buyers respond.

#CustomerSupport #AgileTeams #CustomerExperience #AmazonMethods #StartWithTheCustomer #SupportEngineering #AgileDevelopment #TrustBuilding #ProblemSolving #CustomerSuccess (6/6)

BossLogicFeb 7
The Customer Obsessed Delivery Playbook gives you everything you need to execute from ideation to delivery. Visit our blog & upskill today! https://bit.ly/3MmZqKr #engineering #CustomerSuccess #Playbook #DSO
https://bit.ly/3MmZqKr
The Delivery Playbook | Customer Obsessed Engineering | Zac Beckman | Substack

The Delivery Playbook is a way to design and deliver software that makes sure customer value is identified, protected, and realized throughout delivery. No customer misunderstandings or disappointments. Click to read Customer Obsessed Engineering, by Zac Beckman, a Substack publication with hundreds of subscribers.

BLE VoiceFeb 6
Real-case tech support: A trader’s smart device (MCU + Bluetooth + App + battery) was stuck because their Bluetooth module (AW318A2) wasn’t discoverable. With Chinese New Year approaching, urgency was high. We recommended KT6368A dual-mode Bluetooth, delivered samples quickly, and the demo passed in under 24 hours.
#EmbeddedSystems #Bluetooth #IoT #Hardware #Firmware #Engineering #CustomerSuccess #TechStory
Reddit Tech VN BotFeb 1

Sự thay đổi tư duy: Customer Success (CS) không còn là bộ phận hỗ trợ (Cost Center) mà là động cơ tăng trưởng (Growth Engine).

Khi chuyển báo cáo CS sang Giám đốc Kinh doanh (CRO):
- Tỉ lệ duy trì (GRR) tăng từ 75% lên 87%.
- Churn hàng tháng giảm từ 3.6% xuống 1.7%.
- ROI của CS cao gấp 7 lần so với chi phí Marketing.

Các công ty SaaS hàng đầu hiện chi 14-16% ARR cho CS để tối ưu lợi nhuận bền vững.

#SaaS #CustomerSuccess #Growth #BusinessStrategy #KinhDoanh #PhanMem

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