Just a heads up: If you click to talk to support on the coles webpage and type "talk to agent" it no longer sends you to a 'real' person anymore, it still sends you to an AI bot but gives the bot a 'human-like' randomised name.. You can tell it's a bot as it types a huge long sentence with your name and details in a fraction of a second..

I just reported that one of their frozen meals had broken white plastic from the shattered tray again all through the food, and when I said this was around the 15th time this has happened over the last year I got the standard cut-n-paste response:

"We're sorry for the inconvenience, is there anything else we can help you with today?"

Never mind the fact that people are going to die from this sooner or later, sharp plastic through your food WILL tend to cause that if left unchecked by management..

🤦‍♂️ 🤦‍♀️ 🤦

#Coles #CustomerServiceFail #FoodSafety

Just had the worst experience with #Cogeco - terrible customer service. Hiding behind account security as an excuse not to send out a technician when they can see the service is out. #customerservicefail
I just don't get online companies who won't send tracking numbers or order updates. Most will kindly provide it automatically, others if it is requested, but Allen's Naturally has NEVER complied. It wouldn't be an issue if I had sent it to my PO Box or if an item wasn't in serious need, but c'mon I've already asked both when I ordered and by email- still nothing. I may start looking for places that carry their products instead of ordering through them. #customerservicefail

Harry and David state: "You and those who receive your gifts must be delighted, or we’ll..." force you to chat with an AI agent or talk to an AI agent or get out pen and paper to write a letter.

I'd rather live with the rotten apple than chose one of those options.

#QualityControlFail #CustomerServiceFail #AI

@hackthebox Ordered Hack The Box merch well before Christmas. Never arrived. Multiple emails. Zero response. Gifts ruined. Make it right. #CustomerServiceFail #ChristmasRuined #hackthebox
🧵 THREAD: My nightmare experience with @Uber @UberEats @bestbuy that's left me $143+ poorer with ZERO resolution. This is how they treat customers without cars. #CustomerServiceFail #UberEats #BestBuy
📸😱 Oh no, someone's precious digital memories vanished into the Microsoft black hole, and shocker: customer service is MIA! Clearly, this person thought giant corporations were the best babysitters for their life's work. 🤦‍♂️🔒
https://old.reddit.com/r/pcmasterrace/comments/1ldef4p/microsoft_locked_my_account_i_lost_30_years_of/ #digitalmemories #microsoftblackhole #customerservicefail #corporateoversight #datarecovery #HackerNews #ngated

🚨 WARNING: BlackCatCard is a nightmare for Gulf users
I’m from Saudi Arabia and they rejected my account over a tiny address detail (Street 41 vs 40).
I even submitted official proof from the Saudi Wasil system, and they still said NO.
Their support is slow, disrespectful, and clueless.
Feels like bias against Gulf users.

#BlackCatCard #FintechFail #GulfUsers #ScamAlert #CustomerServiceFail

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AIAS Logistica — The horrendous delivery story - Alan C. Bonnici - Medium

I ordered a 5000L water cistern from Tecnomat (Ragusa) after confirming I would only be available to take delivery on April 16th or 17th. My contact at Tecnomat assured me this wouldn’t be an issue…

Medium