"Good process improvement practices include:

- standardized improvement process (pdsa, or whatever)

- Going to the gemba – improvement is done where the work is done. You must go to the where the action is. Sitting in meeting rooms, or offices, reading reports and making decisions is not the way to improve effectively.

- evidence based decision making..."

https://management.curiouscatblog.net/2010/11/08/good-process-improvement-practices/

#Management #process_improvement #continual_improvement #systems_thinking #Leadership

I have been spending my time and energy on the Curious Cat Management Improvement Institute recently.

The Curious Cat Management Improvement Institute is dedicated to furthering the education, professional growth and development of current and future managers and the practice of management in organizations.

https://management.curiouscatblog.net/2024/09/24/curious-cat-management-improvement-institute/

Please let me know if you have suggestions, comments or questions.

#management #respect_for_people #customer_focus #continual_improvement

I think Toyota, even with the problems, is a fantastic example of a very well managed company. Yet even with all the study of #lean_manufacturing even basic ideas are overlooked. For example, the two main pillars of the Toyota way are “continuous improvement” and “respect for people.” For all of us, it is valuable to refocusing on core principles. We are too often looking for the next new idea...

https://management.curiouscatblog.net/2010/04/15/the-toyota-way-two-pillars/

#management #culture #respect_for_people #continual_improvement

...Try to fix the system and convince others to fix the system as you can. If some efforts are resisted try to adjust. Sometimes try a different strategy to get improvement. Sometimes I just drop trying to improve that particular thing. There are usually so many options for improvement it isn’t tough to find plenty of others that may be more successfully tackled...

https://management.curiouscatblog.net/2010/05/04/ignoring-unpleasant-truths-is-often-encouraged/

#management #Leadership #continual_improvement #critical_thinking

Kano model of Customer Satisfaction: Kano saw three types of customer satisfaction: required (basic quality also threshold requirements), more is better (performance quality) and delighter (excitement quality).

Customers expectations change over time...

https://management.curiouscatblog.net/2006/02/21/quality-customer-focus/

#customer_focus #CustomerCentricity #management #leadership #continual_improvement

The Improvement Guide: the Practical Approach to Enhancing Organizational Performance, is an excellent handbook on making changes that are improvements rather than just a way to create the illusion of progress. The book uses three simple questions to frame the improvement strategy...

https://management.curiouscatblog.net/2006/01/25/change-is-not-improvement/

#management #improvement #change #continual_improvement #critical_thinking

The Deming chain reaction

https://deming.org/deming-chain-reaction/

"By focusing on continual improvement you are able to remove waste, reduce errors, and remove delays. Reducing costs through process improvement, and at the same time improving productivity and product effectiveness, allows a company to benefit from the positive chain reaction Dr. Deming explained."

#Deming #management #continual_improvement

Change is not Improvement

https://management.curiouscatblog.net/2006/01/25/change-is-not-improvement/

How will we know that a change is an improvement?

#management #continual_improvement #data #evidence_based_decision_making

Role of Statistics in Quality and Productivity Improvement by George E. P. Box.
https://williamghunter.net/george-box-articles/role-of-statistics-in-quality-and-productivity-improvement

"(1) what is the role of #statistics in the process of investigation and discovery
(2) how can we extrapolate results from the particular to the general and
(3) how can we evaluate possible #management changes so that they truly benefit an organization."

#data #evidence_based_decision_making #quality #productivity #continual_improvement

"...You manage processes such as thinking up a new way to use computer technology differently than you manage a process to manufacture tires. But the idea that you don’t manage and improve the process just because the process seems discontinuous is a mistake..."

https://management.curiouscatblog.net/2005/11/16/managing-innovation/

#managing #innovation #process_thinking #continual_improvement