The Indian government has launched a formal investigation into e-commerce platforms that impose additional fees on cash-on-delivery (CoD) orders, a practice described by Consumer Affairs Minister Pralhad Joshi as a deceptive “dark pattern” that misleads and exploits consumers. https://english.mathrubhumi.com/news/india/pralhad-joshi-e-commerce-cod-fees-dark-patterns-ogscrbm9?utm_source=dlvr.it&utm_medium=mastodon #ecommerceIndia #cashondeliveryfees #darkpatterns #consumerprotection