Call centre operator that won major Centrelink contract paid no corporate tax for two years

The Perth-headquartered company, Telco Services Australia, generated more than $185m in revenue in 2024-25 but reported no taxable income, new financial documents show.

The year before, it reported $130m in income and also paid zero tax.

The two-year reporting period coincides with the company’s multi-year $90m-plus contract to run call centre operations for Services Australia, the agency responsible for social security.

Call centre operator that won major Centrelink contract paid no corporate tax for two years

Telco Services Australia generated more than $185m in revenue in 2024-25 and $130m the year before but paid zero tax

The Guardian

Housing services set to join Y Storfa community hub in city centre

The move will see both services join a growing list of community-focused organisations based at Y Storfa, the council’s flagship hub currently taking shape in the former BHS unit on Oxford Street.

Services to remain open during transition

The council has confirmed that Housing Options and Housing Support will continue operating from their current High Street base until the relocation takes place. Once the move is complete, both services will be available at Y Storfa without interruption.

Cllr Andrea Williams, Swansea Council’s Joint Deputy Leader and Cabinet Member for Service Transformation, said the new hub would offer a more accessible and joined-up experience for residents.

“The Y Storfa development on Oxford Street will be a modern, accessible hub that brings a range of community services together under one roof in the heart of Swansea,” she said.

“It’s been designed to make it easier for residents to get the help they need, all in one convenient location.”

An opening date for Y Storfa — and the final day of operations at the High Street office — will be confirmed in the coming weeks.

Supporting residents at risk of homelessness

The Housing Options service focuses on preventing homelessness wherever possible. It offers advice and practical support to help people remain in their homes or find suitable alternative accommodation.

The Housing Support service provides free, housing-related support to anyone aged 16 and over living in Swansea. This includes help with budgeting, benefits, rent arrears, setting up home, accessing education or work, and addressing issues such as domestic abuse or substance misuse.

Y Storfa under construction on Oxford Street. The new community hub is being developed on the site of the former British Home Stores building.
(Image: Swansea Council)

Part of a wider regeneration

Y Storfa is one of several major projects forming part of Swansea’s £1bn city centre regeneration. The hub will also house Swansea Central Library, the West Glamorgan Archive Service, Citizens Advice, Careers Wales, and the council’s customer contact centre.

The development is supported by the Welsh Government’s Transforming Towns programme and aims to bring services together in a central, accessible location close to public transport, cycle routes and parking.

For more information about the Y Storfa scheme and the services relocating there, visit www.swansea.gov.uk/ystorfa.

Related stories from Swansea Bay News

Swansea Central Library preparing for move to Y Storfa hub
Swansea’s main library service is set to relocate to the new city centre community hub later this year.

Fly-through video reveals first look at Swansea’s new Y Storfa community hub
A new video offers a glimpse inside the Y Storfa development, showing how services will be brought together.

Y Storfa community hub takes shape in Swansea city centre
Construction continues at the former BHS site as Swansea’s new multi-service hub nears completion.

Pupils add colour to new Swansea development
Local schoolchildren have contributed artwork to brighten up the Y Storfa site during construction.

#callCentre #CareersWales #CastleSquare #CitizensAdvice #ContactCentre #HighStreet #homelessness #housing #HousingOptions #HousingSupport #OxfordStreet #Swansea #SwanseaCentralLibrary #SwanseaCityCentre #SwanseaCouncil #TransformingTowns #WestGlamorganArchiveService #YStorfa

Fly-through video reveals first look at Swansea’s new Y Storfa community hub

A major regeneration project is taking shape in the heart of Swansea city centre, with the former BHS store on Oxford Street being transformed into Y Storfa, a modern community services hub.

The scheme, led by Swansea Council with Kier Group as main contractor, will bring together a wide range of facilities under one roof. Alongside a new central library, Y Storfa will also host the council’s contact centre, Housing Options, revenues and benefits, lifelong learning, and the West Glamorgan Archive Service.

Non-council tenants will include Careers Wales, Citizens Advice, and Swansea University’s South Wales Miners’ Library, making the building a one‑stop destination for learning, advice and community support.

First look inside

New CGI fly-through video shows how Y Storfa will look when it opens later this year.
(Video: Swansea Council)Interior view of Y Storfa’s open-plan public access zone with modern breakout seating areas.
(Image: Swansea Council)Flexible open-plan conference and events space inside Y Storfa.
(Image: Swansea Council)

The newly released CGI fly-through highlights the building’s striking exterior and welcoming internal spaces. Viewers are given a first glimpse of the main reception, children’s library, open‑plan library, contact centre, meeting rooms, and a modern conference and events space.

The design also includes accessible lifts to every floor, ensuring the hub is fully inclusive.

Earlier this year, Swansea Bay News published exclusive photos showing the progress of the build (Inside Y Storfa), while a previous update charted how the scheme was taking shape on site (Y Storfa community hub takes shape).

Library move from Civic Centre

To prepare for the relocation, Swansea’s central library at the Civic Centre will close from Monday 20 October. Staff will use the closure period to transfer collections and set up the new facility.

As reported by Swansea Bay News last month (Central Library preparing for move), the move marks the end of an era for the Civic Centre site, which is earmarked for future redevelopment.

The colourful new children’s library at Y Storfa, designed to inspire young readers.
(Image: Swansea Council)The main open-plan library space at Y Storfa, featuring modern shelving and study areas.
(Image: Swansea Council)

“A place where people can come together”

Cllr Rob Stewart, Leader of Swansea Council, said the project is part of the city’s wider £1bn regeneration programme.

“Swansea city centre needs more footfall to support its existing traders and help attract new shops and other businesses in future.

“Y Storfa will be a place where people can come together – to learn, access important services, or take part in community life in a modern and welcoming space. By bringing services like the library, archives, Housing Options and others together under one roof, it’ll make life easier for many residents and create opportunities for people of all ages.”

Dedicated Careers Wales space inside Y Storfa, offering advice and guidance to residents.
(Image: Swansea Council)Housing Options area at Y Storfa, with interview rooms and self-service kiosks.
(Image: Swansea Council)

Linked to wider regeneration

The development is located close to car parks, bus stops and cycle routes, making it easily accessible. An official opening date will be announced soon.

Cllr Stewart added that the move will also pave the way for the redevelopment of the Civic Centre site on the waterfront, with regeneration partners Urban Splash currently working on proposals.

Funding for Y Storfa includes support from the Welsh Government’s Transforming Towns programme.

Reception and e‑zone area at Y Storfa, providing digital access and community support.
(Image: Swansea Council)Public art display inside Y Storfa’s open‑plan access zone, adding colour and creativity to the new community hub.
(Image: Swansea Council)

Related articles

#archives #BHS #callCentre #CareersWales #CentralLibrary #CentralLibraryMove #CentralLibraryRelocation #CitizensAdvice #CitizensAdviceCymru #CivicCentre #CllrRobStewart #ContactCentre #featured #HousingOptions #KierGroup #OxfordStreet #PrincessWay #regeneration #SouthWalesMinersMuseum #Swansea #SwanseaCouncil #TransformingTowns #WestGlamorganArchiveService #YStorfa

"We are currently experiencing higher than usual calls" (on every #callcentre I have dialled in the last year) loosely translated means "we have got rid of lots of staff and you suckers are paying the price"
A new many-headed monster #AI to deal with but we haven't killed the corporate #callcentre monster yet 😩
Your call was important to us by alexandriabrangwin on DeviantArt

#Cambodia deports 119 Thai #callcentre workers
🤦‍♂️"The #Thais admitted to entering Cambodia illegally to engage in #onlinecrimes, attracted by #highwages, the statement said. They said they were not deceived into joining the organisation and were not being held against their will. None of those arrested have sought assistance from the Thai or Cambodian #governments" #greed #scammers #zerotolerance #corruption #lawenforcement
https://www.bangkokpost.com/thailand/general/2970761/cambodia-deports-119-thai-call-centre-workers
Cambodia deports 119 Thai call centre workers

<p>A total of 119 Thais were among 230 foreigners reported freed from a scam call centre in Poipet, Cambodia, as authorities continue their crackdown on cybercrimes.</p>

Bangkok Post

#BTW: #IT's #DefinitelyNotNews...

I had #TheExactSameConversation when #BTSport was #Invented... The #SalesAgent #TookGreatPains to #Try and #PatroniseMe into #BuyingAService I didn't #Want or #Need until I #CorrectedThem...

#IT's #MostProbably #WHY "they/them" were #Stuck in a #CallCentre #Trying to #SellStuff and I was was on #TheOtherEnd of #ThePhone #NotBuyingIT...

Let's see if #UpsettingRoyalMarines is #Still in #MySkillSet...

#Yup... #StillGotIT...

#AllRugbySocksMatter

"#BeingRight is #SuperAwesome™️"

- Miguel de Cervantes (1547-1616)

🧙⚔️​🤖  🤖⚔️​🧙 | 🚁​🦹​🦄​🦹🚁

https://vmst.io/@PSiReN/109930310657619335

PSiReN-X (@[email protected])

Attached: 1 image @[email protected] You're #Right! They #DefinitelyDo...! #AllRugbySocksMatter "#BeingRight is #SuperAwesome" - Miguel de Cervantes (1547-1616) 🧙⚔️ 🤖🐺🤖⚔️🧙 | ☕🎠🦹🦄🦹🎠☕

vmst·io
If you've ever driven along Burwood Hwy in Melbourne, you've probably passed Telstra's telemarketing call centre on the corner of Station St (near Deakin Uni). Internally it is/was known as the NTC (National Telemarketing Centre), or Proactive Sales. #Telstra #telemarketing #Auspol #CallCentre
Bluesky

Bluesky Social
my #NBN on #Exetel on ZTE H268A modem is down since yesterday in #Caboolture - I may need a new modem - I am using #4G in mean time - Exetel has 20 min queue on call centre #callcentre - no outage on NBN in Caboolture