TMCs Try To Blend AI And Humans While Maintaining Service Levels

The travel agent isn't dead — just upgraded. That's what leaders at several large and midsize travel management companies said about their frontline people. They're betting on a model that leverages AI while holding on to human experts to do what the tech can't. We go in depth on how they find and train those people.

#businesstraveltech #corporatetravel #travelmanagement

https://www.thecompanydime.com/travel-management-companies-ai-humans/

Navan President: Customer Feedback Shapes Upmarket Push

Navan’s share price took off in after-hours trading following a strong earnings report.

#businesstraveltech #corporatetravel #travelmanagement

https://www.thecompanydime.com/navan-upmarket-customer-feedback/

Workday, Spotnana Partner For Travel Mgmt., Which Is Coming At You From All Directions

HR and finance tech firm Workday launched an AI travel agent for booking, policy compliance and expense reporting in one conversational workflow. “We basically built a whole startup inside Workday” in a few months, said an exec, who confirmed that Spotnana is its travel partner.

#corporatetravel #travelmanagement #businesstraveltech

https://www.thecompanydime.com/workday-spotnana-travel-management/

Op Ed: Consultant Tony O'Connor On The Agentic Trojan Horse

Agentic AI-driven travel booking agents risk hidden commercial biases, opacity and buyer de-skilling, warns consultant Tony O'Connor.

#corporatetravel #businesstravel #businesstraveltech

https://www.thecompanydime.com/tony-oconnor-agentic-ai-trojan-horse/

Dispatch 21

Dispatch on booking tool provider updates, CTM's accounting mess, AI's current use cases in corporate travel and more.

#corporatetravel #travelmanagement #businesstraveltech

https://www.thecompanydime.com/dispatch-21/

Op Ed: Steve Clagg On Travel Programs As A Dead Node In Enterprise AI

According to consultant Steve Clagg, travel programs risk exclusion from enterprise AI if vendors don't build agent-callable infrastructure.

#travelmanagement #businesstraveltech #corporatetravel

https://www.thecompanydime.com/op-ed-steve-clagg-travel-programs-enterprise-ai/

BCD Announces MCP Support For Tripsource Platform, Showing More Of Its Tech Cards

The MCP standard for AI agent access complements existing API connections to BCD Travel's Tripsource infrastructure "layer cake."

https://www.thecompanydime.com/bcd-mcp-tripsource-platform/

#businesstraveltech #corporatetravel #travelmanagement

Where Proposed Buyers See AI Opportunity In Amex GBT, Many Others See Risk

The bull case for American Express Global Business Travel's future performance includes upside from AI, acquisitions and the SAP Concur alliance.

#ai #businesstraveltech #corporatetravel

https://www.thecompanydime.com/amex-gbt-ai-opportunity-risk/

FCM Eyes 'Better Commercials' From Airlines For Clients That Use Blockskye

FCM will steer large clients interested in alternative forms of corporate payment and distribution to an offering built with new partners Blockskye and Booking’s Kayak for Business. It could lead to better airline deals for participating corporate accounts, according to a Flight Centre executive.

#travelmanagement #corporatetravel #businesstraveltech

https://www.thecompanydime.com/fcm-airlines-blockskye/

Op Ed: Steve Glenn On AI Making Travel Management Companies More Valuable Than Ever

Travel management companies can capitalize on AI as value shifts from booking interfaces to data infrastructure and intelligence.

#corporatetravel #travelmanagement #businesstraveltech

https://www.thecompanydime.com/op-ed-steve-glenn-travel-management-company/