Miguel Afonso Caetano"Baker & Taylor has been in the book business just short of 200 years. Its primary focus was distributing physical copies of books to public libraries. The company also provided librarians with tools that helped them do their jobs more effectively related to collection development and processing.
But the company has spent decades being acquired by and divested from private equity firms, served as a revolving door for senior leadership, and was sued by a competitor earlier this year for alleged data misuse and was almost acquired again in September, this time by a distributor that works with mass-market retailers like Walmart and Target. That deal fell through.
On October 7, Publishers Weekly reported B&T let go of more than 500 employees the day the internal announcement was made. At least one law firm is currently investigating B&T for allegedly violating the federal Worker Adjustment and Retraining Notification (WARN) Act, and it took the company weeks to let account holders know.
Since the internal announcement, Kennedy says customer service staff at B&T have not received guidance on how to respond to inquiries from libraries, leaving them on the frontline and in the dark on issues ranging from whether existing orders would be fulfilled to securing refunds for materials they may have already paid for.
“Some libraries didn’t realize we are much closed as of right now,” Kennedy added."
https://www.404media.co/libraries-scramble-for-books-after-giant-distributor-shuts-down/
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