#Banking #Outage Leaves Customers Without Account Access

Updated: May 2, 2025 By Robert Farrington

Excerpt:

"Banking Grinds To A Halt

"#Fiserv supplies the infrastructure behind many major financial institutions’ digital platforms. When its systems fail, the effects cascade quickly across the financial ecosystem.

"Banks affected include major players such as #Ally, #BankOfAmerica, #TDBank, #CapitalOne, #Synchrony, and #CitizensBank, as well as #RegionalBanks and local institutions like #NorthwestBank, #SunflowerBank, and #FarmersNationalBank in Ohio. #CreditUnions such as Navy Federal. Even money transfer service #Zelle appears to be impacted.

"Customers have reported a range of issues: locked accounts, unavailable balances, non-functioning transfers, and missed direct deposits.

"One IT staffer at a bank impacted by the outage shared on Reddit, 'It's been a nightmare. ACH files, Zelle, BillPay, and more have all been impacted.'

"Fiserv has not confirmed what the cause of the incident is. According to reports, the outage allegedly appears to have originated from problems with its core processing software (DNA) and related services like Nautilus (document and content management) and Payment Exchange (real-time transfers).

"While some functionality has returned for select services, many banks are still experiencing intermittent issues as of Friday afternoon.

"We reached out to Fiserv for comment but as of publication had not heard back. As of now, Fiserv has not released a public timeline for full restoration or details of the cause of the incident.

"This incident is more than just an inconvenience - it highlights how fragile the digital banking experience can be when so many institutions rely on a single vendor.

"Fiserv supports everything from transaction processing to statement delivery. When one system fails, it's not just a front-end website that goes dark. Payments don’t go through. Payroll deposits don’t arrive. Consumers lose access to their money."

https://thecollegeinvestor.com/57421/banking-outage-leaves-customers-without-account-access/

#USBanks #BankingOutage #OnlineBanking

Gotta wonder WHAT happened?!!

Wikipedia:" #Fiserv , Inc. is an American multinational company headquartered in Milwaukee, Wisconsin. Fiserv provides financial technology and services to clients across the financial services sector, including #banks, thrifts, #CreditUnions, securities broker dealers, #mortgage, insurance, leasing and finance companies, and retailers."

#BankingOutage #OnlineBanking

Zelle is coming back online after an outage for some bank customers

By Matt Egan, CNN, May 2, 2025

Zelle is coming back online after an outage for some bank customers

New York (CNN) — "Zelle is returning to service after an outage for customers at some banks due to what the popular peer-to-peer payment platform blamed on a problem at a different firm.

"DownDetector, which lets users track outages, showed a spike in customers reporting payment problems starting Friday morning before starting to fall a bit in the afternoon.

"A Zelle spokesperson confirmed the trouble in a statement to CNN and said that the problem involved payments giant #Fiserv, which provides services to some banks.

" 'Earlier today, we experienced an internal issue that temporarily disrupted service,' a Fiserv spokesman told CNN. 'The issue has since been resolved, and we are now working to process the backlog.'

"Fiserv said the outage was not a result of malicious activity, and it is working to prevent a similar problem in the future.

"Zelle’s spokesperson said the payment service was working with its partners to resolve the matter.

" 'Zelle users may see transactions marked as ‘payment pending’ in the meantime,' the spokesperson said.

"Zelle did not say which particular banks are impacted. However, DownDetector users from Truist and Navy Federal Credit Union reported issues.

"One Truist customer complained on DownDetector that their rent payment has been pending since Thursday evening.

" 'I feel like my money is just floating and no one will help with anything or take any accountability!' the user said.

"Representatives for multiple banks referred CNN to Zelle.

"Bank of America spokesperson Matthew Card confirmed that some customers were having Zelle trouble.

" 'Earlier today some clients experienced a delay in sending and receiving certain payments,' Card told CNN. 'This was a vendor-related issue that affected multiple banks. The issue has been resolved.'

"Americans use Zelle to instantly zip billions of dollars a day to each other.

"Zelle is owned by Early Warning Services (EWS), which is co-owned by big banks including JPMorgan Chase, Bank of America and Wells Fargo."

https://www.channel3000.com/news/money/zelle-is-coming-back-online-after-an-outage-for-some-bank-customers/article_acfb0c16-acdb-55a5-bfe1-6c407e0e1235.html

#BankingOutage #BankOfAmerica #OnlineBanking