For those playing along at home, here's todays' #MSsupport update: Three days on, I receive a call from #Microsoft 365 Data Protection support who wished to:

- ask me the same questions again (same answers given);
- establish if I still had the problem [stuck in authentication loop] (affirmative);
- ask if I has tried using my admin login (again, yes);
- ask if I has tried using my tenant login (again, yes);
- ask if Authenticator was working (no, because [stuck in authentication loop grrr]);
- inform me that I had a problem with #Authenticator that need a higher level of technician, that he would send the case to them and I would hear back Monday.

Deep breath, count to ten and:

- asked for a supervisor;
- and was thanked for patience;
- and asked for supervisor;
- and was assured they'd call on Monday (wait, what?);
- and asked for supervisor, explaining that I'd paid on time, every time for 8 years for a service I hadn't been able to fully access for one working week etc.
- and, after a long pause, was asked to check my Gmail account (huh?!) for an email and reply to show I was the person who had received it.
- did that and was asked to check my Gmail account for an email and reply to approve my own request for further support (what?)
- did that and was told to try logging into my #Outlook account and Authenticator "tomorrow morning" (good grief, I want my mum)
- spent five minutes spanning across oceans and language barriers trying to establish if they might *their* morning or *my* morning.
- was told all avenues had been explored, options exhausted and the call terminated.

Tired and hungry, I'll wait to see what happens tomorrow.