miet
Even though I build software for the University of Ghent, I love doing front desk work sometimes. You get to do some qualitative #UXResearch without you even noticing... #appliedUX #libraries
Mini practical UX research session while doing frontdesk work at our beautiful #booktower library:
Lost students, looking for their exam room: 3
Lost tourists, looking for an exhibition: 2
Students looking for a place to study: 1
Person returning a book: 1 (but they were actually lost as well).
Conclusion 1 hour in: people get lost here and our naming is confusing #appliedUX #libraries