#aetnasucks

Background:

My wife had an accident this past Thanksgiving day (about three months ago) and hurt her shoulder. She can't raise her arm very high, experiences sharp pain, and that arm is noticeably colder. She wanted to tough it out, thinking everything will fix itself, but she finally went to an orthopedic doctor last week. That doctor can do x-rays and MRIs in-house. They performed an x-ray and determine that the bones were fine and the problem was likely related to the ligaments, but they wanted an MRI to be sure.

The provider had to get preauthorization from #Aetna. Today, after radio silence from everyone, we called to find out what the holdup was. The doctor was waiting to hear back from Aetna. We called Aetna, and they claimed to have no record of the request. It turns out that they have outsourced this to a company called #Evicore Healthcare. We called them. They claim that the authorization can take up to 15 days. For an MRI.

They all suck.