I am starting to talk about UXD from an HCI perspective as PIE: Paradigmatic Interaction Experience, or, individually, interaction experience paradigms.
I don't have the clout to coin a term and expect anyone to use it, but fuck it. #UXD is too much about two-dimensional widgets. #HCI is too broadly about #informatics in #sociology.
WTF am I talking about?
Epubs and PDFs are consumed in the same paradigm.
Filesystem navigation is a paradigm, and you know what experience to expect during that.
A notification badge is often a red dot that shows a digit. That digit is the unread-message count.
The digit in the badge must match the unread-message count!
Lately, I've seen a badge promising 1 or 2 messages in the Google Play Store, a telco app, and a banking app when there were no unread messages.
Incorrect system-status info is a defect. It'll train users to pay less attention to the badge.
#UX #UXD #UserExperience #design #SystemStatus #status #notification #counter #badge #usability
A #chatbot can't answer my question, so it offers to connect me to a person.
Bot: "Do you want to speak to a staff member?"
Yes/No.
Me: "Yes."
Bot: "Sorry, the office is closed. Please try again on Monday after 9am."
Ask another question/Quit.
🤔 Other questions I have: Why didn't your designers have you check staff availability before offering to connect me, or have you offer to queue my message for someone to answer on Monday morning?
After almost 20 years in corporate #ux and eventually working my way up to Director of #CX for an airline SaaS company, I am starting to take on #careerCoaching engagements.
I want to help digital creatives
- protect their peace
- know when good enough is good enough
- learn how to speak "business" to drive change
If you are a #UXD, #CXD, or #digitalCreative and want someone to help you navigate the storms of work, set up some time to chat - https://thefocusedjourney.youcanbook.me/
Technology that is helpful might be proactive – but then with a robust Undo function – or it might wait in the background untill called. It depends on the context.
Technology that is helpful doesn't harass.
https://mstdn.social/@_L1vY_/113258623287323887
#UX #UxD #UserExperience #design #software #usability #UI #Undo #tech #technology
What I really want from technology these days is passivity. Physical buttons, and PASSIVITY. No guessing, no anticipating, no predicting. No autofill, no autocorrect, no autodrive and PLEASE God no autoplay. Just be inert until acted upon!
Travis F W
Florin B
Deven Phillips
cathyschi
Jerome
Evan