@stroughtonsmith Apple could have delivered the world a better experience of navigating a decision tree than the menu bar by now, and this would have been a good time to do it.
I do #loveToHate #Apple, but there are sadly few companies who make bold moves in #HCI #UXD and are followed by industry. Maybe Apple isn't even that anymore?
Come on. Alan Kay was great, but the desktop metaphor *can* be improved on.
Yes, @adamwiggins @geoffreylitt, this is an awesome and timely contribution to the fields of #HCI and #UXD.
It is a critical insight that there are more skill levels than: users, power users, and developers. Or there *should* be.
My highlight: "A gentle slope also supports smoother collaboration between people of different skill levels."
Designing for multiple skill levels (without requiring climbing gear) makes it easier for people to request help of those with the next-more-advanced skill.
A notification badge is often a red dot that shows a digit. That digit is the unread-message count.
The digit in the badge must match the unread-message count!
Lately, I've seen a badge promising 1 or 2 messages in the Google Play Store, a telco app, and a banking app when there were no unread messages.
Incorrect system-status info is a defect. It'll train users to pay less attention to the badge.
#UX #UXD #UserExperience #design #SystemStatus #status #notification #counter #badge #usability
A #chatbot can't answer my question, so it offers to connect me to a person.
Bot: "Do you want to speak to a staff member?"
Yes/No.
Me: "Yes."
Bot: "Sorry, the office is closed. Please try again on Monday after 9am."
Ask another question/Quit.
🤔 Other questions I have: Why didn't your designers have you check staff availability before offering to connect me, or have you offer to queue my message for someone to answer on Monday morning?
Florin B
Deven Phillips
Travis F W
cathyschi
Jerome