📈 We're seeing a rise in tickets coming from domains hosted by providers with poor reputations.

Your network's reputation plays a big role in your #domainreputation. Being hosted at a provider with a good reputation, supported by a robust compliance team can make a HUGE difference to keeping your domain in good standing ✨

You can check the reputation of your network here:

👉 https://www.spamhaus.org/reputation-statistics/registrars/domains/

#HostingProviders #NetworkReputation #TicketDeskTales

When a resident’s device in a long-term care home triggers a residential proxy infection on the corporate network 👾 - what a nightmare! Third-party proxies roaming inside a care home? It gives you the chills. 😨

Thankfully, the issue was resolved! And with some lovely feedback for our TicketDesk team. The kind words mean a great deal, thank you! 💛

#TicketDeskTales #CareHomeChaos #ResidentialProxies

These are the emails that light up our Ticketing Team’s day! 🤩

A Nigerian-based hosting company was struggling with an escalating abuse issue on its platform. But thanks to the support and guidance from our expert team, they’ve eliminated hundreds of phishing domains!

Big win for the hosting company...
Big win for Spamhaus’ Ticketing Team...
💪 Even bigger win for the internet!

Let’s hope they keep up the good work!

#CelebrateTheWins #TicketDeskTales #Trust #Safety

When you can't pick just one excuse to try and de-list your IP...

Just pick ALL of them! 🙄

#TicketDeskTales #ChatGPTStrikesAgain

🚫 Scraping or buying data, especially because it almost always includes spam traps, can lead to serious blocking issues. Always obtain explicit consent for personalized marketing communications, whether email or SMS. Don't rely on the flimsy 'legitimate interest sender' excuse.

Here are sound words of advice on the subject of consent from Simon McGarr, Director at Data Compliance Europe 👇
https://www.spamhaus.org/resource-hub/deliverability/have-you-really-got-consent-for-every-email-on-your-mailing-list/#ConsentFirst

#LegitimateInterestLoophole #TicketDeskTales

How not to do permission! 🫣

This sender might want to check out Alison Gootee’s blog post on consent:

https://www.spamhaus.org/resource-hub/deliverability/c-o-n-s-e-n-t-find-out-what-it-means-to-me/

#TicketDeskTales #PleaseNo #ThisIsNotConsent

Such an eloquently worded delisting request. But wait, it looks like they forgot something... 🤔

#ItWasntMe #BlameChatGPT #TicketDeskTales

Shoutout to the Spamhaus Delisting Team. YOU ROCK!! 🤘

Like this user, if you share information with us, we can help you.....

…an IP
…a bounce
… log lines
...a brief description of the issue you are having

Without this 👆 (as a minimum!), we're flying blind and there is very little we can do to help.

If you are experiencing problems sending email, start by visiting the IP and Domain checker for help: https://lnkd.in/dmijwek7

Now where did we put that crystal ball? 🔮

#TicketDeskTales #YouRock

🔮 It’s like we can see into the future…..sadly not.

If you don’t fix the issue related to your IP address or domain being listed, it will get listed again.

Remember to...

✅ Read our support carefully
✅ Ask questions if you need help
✅ Provide evidence/feedback on what has been done to rectify the issue

Having problems sending email?
The IP and domain reputation checker is the place to go
👉​ https://check.spamhaus.org

#TicketDeskTales #NoCrystalBallHere

👏This is how you respond to having a residential proxy on your network….

The difference?

This guy TOOK US SERIOUSLY, he went looking, and found it! 🎉

It’s sad but people rarely believe us. So focused on removing themselves from a blocklist, they don’t seem to care about a proxy under THIRD PARTY CONTROL on their network 🤯

But we see this a lot! This time it was a firestick, another time it was a doorbell – read more here 👇👇
https://www.spamhaus.com/resource-center/when-doorbells-go-rogue/

#GotAProxy #TicketDeskTales