Chris Alemany🇺🇦🇨🇦🇪🇸1d ago

Finally cancelled our Telus “Home Security" plan. We have our own webcams that are nicer anyway and fully controlled by us for free. Versus their cloud system for $21/mo (actually $41/mo but we had -20 in discounts promotions)

We had originally got it on a bundle or something...

Just have to remove the Telus camera from our outside area and pack it up to send back. They threaten to charge you $100 if you don’t send it back by their 'deadline’.

Customer Service. It's a thing...
#Telus #HomeSecurity #bills

TomWilsonYEG1d ago

I'm having an interesting time with Telus.
The winds of the last week have bounced the landlines running from the telephone pole to the house off their hooks. The lines are dangling and one is caught up in a crabapple tree. Explaining this to 611 proved extremely hard and took two attempts. Finally a ticket was initiated for them to reattach the line.
Now I keep getting texts that if I fail to meet with the technician, I will be charged $200 - for them to repair their infrastructure.

#stupid #idiocy #telus

Chris Alemany🇺🇦🇨🇦🇪🇸2d ago

I haven't actually seen a total on bandwidth used on my home network through my ISP for quite awhile.

9.073TB is a fair bit. lol.

tbf: that includes three webcams streaming 24/7 and other image transfers happening regularly.

Hooray for free/discounted unlimited bandwidth.

#Telus #HomeLab

N-gated Hacker News3d ago
🦄✨ Breaking news: #Telus, the Canadian #telecom juggernaut, has discovered a groundbreaking use for AI—altering accents of call agents—because clearly, nothing else in tech needed improvement! 🤖🎉 Now, if only #AI could help them understand customer service... 🙄📞
https://letsdatascience.com/news/telus-uses-ai-to-alter-call-agent-accents-a3868f63 #Accent #Change #News #CustomerService #HackerNews #ngated
Telus Uses AI to Alter Call-Agent Accents

According to reporting by iPhone in Canada and The Globe and Mail, **Telus** is using AI through its **Telus Digital** unit to modify call-centre agents' accents in real time. iPhone in Canada reports the speech-to-speech tool is built by a company called **Tomato.ai** and is applied to offshore agents' voices to reduce what Telus reportedly calls "accent-related friction." Labour groups have criticised the practice as deceptive and have urged mandatory disclosure, The Globe and Mail reports. According to The Globe and Mail, **Rogers** and **Bell** told the paper they have no plans to adopt similar voice-altering technology. The coverage says the rollout has provoked swift public backlash in Canada.

Let's Data Science
Hacker News3d ago

Telus Uses AI to Alter Call-Agent Accents

https://letsdatascience.com/news/telus-uses-ai-to-alter-call-agent-accents-a3868f63

#HackerNews #Telus #AI #CallCenter #Accents #VoiceTech

Telus Uses AI to Alter Call-Agent Accents

According to reporting by iPhone in Canada and The Globe and Mail, **Telus** is using AI through its **Telus Digital** unit to modify call-centre agents' accents in real time. iPhone in Canada reports the speech-to-speech tool is built by a company called **Tomato.ai** and is applied to offshore agents' voices to reduce what Telus reportedly calls "accent-related friction." Labour groups have criticised the practice as deceptive and have urged mandatory disclosure, The Globe and Mail reports. According to The Globe and Mail, **Rogers** and **Bell** told the paper they have no plans to adopt similar voice-altering technology. The coverage says the rollout has provoked swift public backlash in Canada.

Let's Data Science
Global News | Breaking, Latest News and Video for Canada [Unofficial]4d ago

Vandals cause Telus outage for northern B.C. communities

https://fed.brid.gy/r/https://globalnews.ca/news/11829383/vandals-telus-outage-northern-bc-communities/

❄️SnowyIn🇨🇦❄️Apr 28

RE: https://norden.social/@OchMensch/116477571983478563

Ahem! Canada? !!

In South Korea, everyone gets free access to basic mobile internet when the data volume should run out.

"To ensure everyday communication and basic access to information for all, it has become important to strengthen their right to access communication data."

#SouthKorea #Canada #Cdnpoli #Bell #Rogers #Telus

Chris Alemany🇺🇦🇨🇦🇪🇸Apr 6

Getting a 3Gb fibre upgrade tomorrow morning from Telus! So there will probably be some downtime for internet connectivity for all the various things but it should all be back up and running by noon.

#Telus #Internet #SelfHost #wifi

Mat WrightMar 31

If you are hiring door-to-door sales people maybe make sure they understand what a very clear and prominent 'No Soliciting' sign means - like don't go any further

To the dude who got freaked out by our dog, and some creative swearing by me - not sorry

Fuck off Telus

#BCpoli #Telus

AmgineMar 30

#Telus has a data breach. I was paying bills, so I checked their cybersecurity update page.

It still says nothing, that they have seen no evidence any data for any client type has been accessed.

#FlashFic