8/ Spectrum saga.
TLdr summary, "It's not our fault, it will take upwards a couple weeks to fix, your 40 outages a day doesn't matter. Fine print considers an outage 4-hour consecutive. yours last minutes, Here's $3 bucks. Go to hell, peasant)

Today, a member of the engineering team came out for the service call. Other neighbors have been calling tech support, also.

My logs helped them out.

What is going on is, they did a major network overhaul, which increased speeds from around 100 mbps to up to 400mbps. Spectrum contracted that out.

The contractors were supposed to add some kind of, and excuse my memory here, tap splitter/filter, so the new tech would work and at each connection.

They didn't. They also were supposed to do some kind of work at each trunk that fed each portion of the community. They didn't.

There is no estimation on when this will get fixed because they don't know where all the failures upstream are coming from.

Today, they started at my home and worked backwards and will until service is restored, but once again, they don't know how long that will take.

Meanwhile, I got my version of Ma Bell internet hooked up today and it is much, very much, lower speeds but it is working so much better and at a fraction of the price, as Spectrum ever did.

Spectrum internet is hooked up to a lonely #RaspberryPi doing nothing but logging WAN network failure because I am not going to let this go.

Meanwhile, Spectrum Mobile notified me today that we had reached our plan limit for the month and now have to pay for another gig because our phones switch over when the local internet goes down and wifi can't be reach the internet.

Spectrum says the fine print of the terms says we can't be reimbursed unless an outage is 4-hours consecutive. It doesn't matter I have 40 outages per day last one to 5-minutes. #law #SpectrumInternet #ConsumerProtection

@paul

Customer (dis)Service, both over the phone and in the store was satisfactory. Not that I was great to deal with since I was pissed.

Not impressed with the equipment failure at 3 months. The previous modem (replaced due to obsolescence) lasted years...

Now I get to see who long this modem lasts.

#Spectrum
#SpectrumInternet
#Internet

1/2

@paul Glad you have an alternative lined up.

Well, I spoke too soon about having no Spectrum complaints.

Last night at about 750P PST, the cable modem died. No indicator lights at all.

On line chat was a useless, probably AI, loop. Did talk to a person claiming to be in central Florida. Got a replacement set up at the local Spectrum store. Did the exchange and installed the unit and I'm back on line.

#Spectrum
#SpectrumInternet
#Internet

1/2

7/ If you are keeping count, I am now over 456 #Spectrum internet outages since December 13, 2024.

They are coming today. We also have internet install from the local telecom coming today to install service. It is much slower but will give us reliable access.

I made sure the appointments were at the same time. LOL

If Spectrum doesn't get it resolved before the next billing, we will cancel our services OR if the telecom's slower service doesn't give two old farts a noticeable internet user speed experience, we will cancel Spectrum services. #Internet #SpectrumInternet #InternetOutage