Smoothly operating, busy repair cafe today. Nonetheless at least 4 people lectured us on how we need to improve. "So that's for you to take away and think about" was the smug conclusion of one woman's rant. Her suggestion was to include something on the website that is already in the FAQ in 20pt font, conveniently found linked from the home page. Which she has obviously never read. #SmileAndNod #Sigh #Repair #RepairCafe #London
People who usually reject information that doesn't conform to their worldview fail to learn from the information they're presented, yes. But to compound the problem: the people around them also stop presenting new information, because they don't want to deal with the ensuing argument. #smileandnod