Austrailia's early 2000s experiment with a #SharedServices organization is super interesting.

Super impressed that they actually checked that their #centralization effort was delivering on it's claims.... and it wasn't.

The original business case was "fundamentally flawed" and has "resulted in a total cost to the State of $473 million" instead of the expected savings of $68 million/year.

* 91 per cent of sampled agencies comment that service delivery has deteriorated upon transitioning to shared
services.
* Over 80 per cent of the sampled agencies reported that processing timeframes have worsened
* rolling-in to the DTFSSC has had a detrimental impact on the operations of the majority of rolled-in agencies

"The Authority concludes that the current structure of the DTFSSC is problematic. It is a monopoly provider, with a mandated client base and a lack of meaningful service level agreements. This means that there are minimal incentives for DTFSSC to improve service delivery and few ways in which client agencies can hold DTFSSC accountable"

#gcdigital

https://www.erawa.com.au/sites/default/files/Final%20Report%20-%20Inquiry%20into%20the%20Benefits%20and%20Costs%20Associated%20with%20the%20Provision%20of%20Shared%20Corporate%20Services%20in%20the%20Public%20Sector%20-%2010%20June%202011.PDF

#OrgDesign and #OrgDev stuff that does not work and cannot work:
#MatrixStructures
#SpotifyModel
#BusinessUnits
#profitcenters
#Sociocracy
#holacracy
#AgileScaling (including #SAFe, #Unfix, LeSS, SaS)
#OKRs
#SharedServices

What works:
#CellStructureDesign
Why? Because, different than all others, it "gets" #decentralization
https://www.redforty2.com/cellstructuredesign
#betacodex

#OrgDesign and #OrgDev stuff that does not work and cannot work:
#MatrixStructures
#SpotifyModel
#BusinessUnits
#profitcenters
#Sociocracy
#holacracy
#AgileScaling (including #SAFe, #Unfix, LeSS, SaS)
#OKRs
#SharedServices

What works:
#CellStructureDesign
Why? Because, different than all others, it "gets" #decentralization
https://www.redforty2.com/cellstructuredesign

#betacodex

🔴 Today is the Heads of Resources of all #EUAgencies' turn to meet in #Barcelona for their annual meeting.

👉 #DiversityandInclusion, #sharedservices, and HR #modernisation are some of the main points on the agenda.

#EUAN #F4E #AnnualMeetings

🐦🔗: https://nitter.eu/fusionforenergy/status/1577956888787968000