The Mirror: News, Sport, Celebrity & EntertainmentBroadband suppliers hand out £300 to UK consumers looking to switch
https://fed.brid.gy/r/https://www.mirror.co.uk/money/shopping-deals/best-broadband-deals-36370445
Hambone FakenamingtonJust came across this screenshot of when friends and I called #Plusnet #TechSupport at 11:35pm with no request other than for the tech support person to stand up and wave.
This was at the time when Plusnet were really open about stuff and had office cameras streamed online, call queue information published live etc.
Good and fun days :D The year 2003!
#ISP #Broadband #PhoneSupport #CustomerSupport
Colin H.
delanthearNice to see #plusnet are still using Workplace and the ADSL install diary.... just got spammed with a "Your router has been shipped" sms which usually means someone fucked with my account status!
Graham Ward
FitheachThat's it, I've gone for a Full Fibre service from Plusnet.
I had yet another 4G outage, from Three, that lasted for nearly a week. I'm hoping the Full Fibre service is going to be much more reliable.
Installation should be happening sometime next week. We'll see if that goes smoothly.
HelenBack on hold to #plusnet... aarrgghhh... they scheduled a callback for 12.00 today... but didn't manage to call me... I just want to sort out our contract... then I hopefully won't need to contact them again for a while... at least it's only meant to be 20 minutes this time... & I'm 11 minutes in...
BeverleyMy daughter recently switched her broadband provider to PlusNet.
I have to say their customer service has been absolutely excellent. Called with a couple of queries - due to poor responses from Sky, the previous provider. Agents were knowledgeable and helpful.
#PlusNet went above and beyond. I'll be switching when my contract ends.
Give me 'under-promise and over-deliver' every time.
#Plusnet are stopping supporting landlines... and passing customers who want to keep their landline to EE... if only their email had actually said this...
I'm on hold to #plusnet... because it's time to renegotiate our contract... and I have questions to ask a human... so that we can decide whether to renew... or go full fibre... 15 minutes of hold music... and I'm losing the will... they said it was a 30 minute wait... aarrgghhh...