Car dealerships in North America revert to pens and paper after cyberattacks on software provider

Car dealerships across North America continue to wrestle with disruptions that started last week. CDK Global, a company that provides software for thousands of auto dealers in the U.S. and Canada, was hit by back-to-back cyberattacks on Wednesday. That led to an outage that has continued to impact operations. Prospective car buyers have faced delays at dealerships or seen vehicle orders written up by hand. There’s no immediate end in sight, but CDK says it expects the restoration process to take several days to complete. On Monday, Group 1 Automotive Inc., a $4 billion automotive retailers, said that it continued to use “alternative processes” to sell cars to its customers.