"Practically all of our major corporations were started by technical men—inventors, mechanics, engineers, and chemists, who had a sincere interest in quality of products. Now these companies are largely run by men interested in profit, not product. Their pride is in the P & L statement or stock report."
#Deming, W. Edwards. #OutOfTheCrisis reissue (p. 111). MIT Press. Kindle Edition.
"Price has no meaning without a measure of the quality being purchased."
Deming, W. Edwards. #OutOfTheCrisis reissue (p. 29). MIT Press. Kindle Edition.
"Quality comes not from inspection, but from improvement of the production process. Inspection, scrap, downgrading, and rework are not corrective action on the process."
Deming, W. Edwards. #OutOfTheCrisis, reissue (p. 26). MIT Press. Kindle Edition.