I revived my OnePlus 6 (Android 11/Oxygen 11.1.2.2/A6003) a few months ago with a new battery. But suddenly in the past few days, (1) the camera has stopped working and (2) the flashlight is disabled because it claims the camera is currently in use.
When I launch the camera app, there's no in-app buttons visible. I can see the back/home/app-drawer buttons at the bottom and the dropdown/clock/notification bar at the top. But otherwise, the screen is black and blank.
I'm trying to determine if there are any troubleshooting steps I can do *that I haven't already done* before I resort to a Factory Reset. And if a Factory Reset is even worth it at this point.
I have:
- removed camera permissions from all other apps on the phone
- briefly removed camera permissions from the camera app itself (I put them back afterward)
- verified there are no apparent physical damages to the exterior of the camera hardware (without opening the device up--I'm not certain I'd be able to spot hardware damage to the internal boards)
- cleared the data and cache of the camera app
- force-stopped the camera app
- checked for updates (there are none, last update was November 2021)
- ensured there are no third-party camera apps on my phone
- tried operating the camera in Safe Mode (there was no change to the behavior)
- wiped the cache partition in Recovery Mode
Despite all those changes, both the camera app and the flashlight functionality remain inoperable.
Even with *everything* denied access to camera permissions (even the camera app itself) the flashlight still denied access with the excuse of the camera being in use.
I'm trying to avoid sinking money into a new device, so I'm also concerned about the value of taking it to a service center.
I do have a last resort backup phone with a somewhat working camera (but it's a really bad camera, such that I can't use it for the reasons I switched back to the OnePlus 6).
I have a working work-around for the flashlight (a solid white image and turning the screen brightness all the way up) so that's just an inconvenience.
But not having a working camera is a problem for several reasons (using it as an MFA device being one, using it for personal banking as another).
So, Fedi, am I missing any troubleshooting steps?
Do you think it's worth trying a Factory Reset?
Should I pop the back again (I'd rather not, but if it'll help) and send y'all a pic of that?
Or am I just boned and need to get a new device?
#AskFedi #TechSupport #OnePlus #OnePlus6