#YonhapInfomax #DBInsurance #AIAgent #MultilingualSupport #ConsumerProtection #ForeignCustomers #Economics #FinancialMarkets #Banking #Securities #Bonds #StockMarket
https://en.infomaxai.com/news/articleView.html?idxno=96742

Hanwha Life Insurance has introduced an AI-powered translation assistant to support foreign insurance planners, offering multilingual exam prep tools and aiming to boost retention and sales competitiveness.
Omnichannel Service for Indian Markets with Hinglish Support
👉Read more: https://telescope.ac/omnichannel-service-for-indian-markets-with-hinglish-support/cix13p2nym0klpm4kqrwoz
#Omnichannel #CustomerExperience #HinglishSupport #CX #CallCenter #CloudTelephony #CustomerService #WhatsAppBusiness #AIChatbot #MultilingualSupport #DigitalIndia #BusinessGrowth

If you sell in India, you already know how people talk: a little Hindi, a little English, and a lot of warmth. A customer might message appointment cancel karna hai on WhatsApp, call to ask refund kab milega?, then tweet in English about delivery delays—all for the same issue. When your systems treat those as three separate conversations, customers repeat themselves and lose patience. An Omnichannel Service built for India fixes that by carrying context across channels and understanding Hingli...
One of the big ambitions for the search engine this year has been to enable searching in more languages than English, and a pilot project for this has just been completed, allowing experimental support for German, French and Swedish. These changes are now live for testing, but with an extremely small corpus of documents. As the search engine has been up to this point built with English in mind, some anglo-centric assumptions made it into its code.