I just switched from #Comcast to #Metronet. Fiber instead of coax. Still 1G down, but now symmetric. One third the price. And the people are all nice. Of course Comcast didnโt want me to go! I couldnโt cancel through customer service, I had to speak to a "retention specialist". She tried to get me to stay by offering exactly what Metronet is giving me for exactly the same price, but adding in a mobile line (why would I need that?)
I was kind, but I pretty much ended the discussion with this: if you give me twice the bandwidth, symmetric, at half the cost of Metronet, Iโll consider whether that makes it worth putting up with your poor reliability and customer service.
They had their monopoly, and now they donโt.
