🔍 **GLPI vs iTop vs Znuny: Qual Escolher para o Seu Helpdesk?** 🖥️✨
Escolher a solução certa para o suporte ao cliente é crucial. Veja como GLPI, iTop e Znuny se comparam e descubra a que melhor atende às suas necessidades.
👉 Leia mais: https://linuxsolutions.com.br/glpi-vs-itop-vs-znuny-qual-escolher/?utm_source=dlvr.it&utm_medium=mastodon
How to Install #Zammad on #AlmaLinux #VPS (10-Minute Quick-Start Guide) This article provides a guide on how to install Zammad on #AlmaLinux VPS.
If you're looking to run a robust open-source #helpdesk on your AlmaLinux VPS, Zammad is a great pick. It's modern, feature-packed, and supports everything from ticketing to chat and reporting. This guide ...
Continued 👉 https://blog.radwebhosting.com/how-to-install-zammad-on-almalinux-vps/?utm_source=mastodon&utm_medium=social&utm_campaign=mastodon.raddemo.host #ticket #letsencrypt #certbot #opensource #elasticsearch #selfhosted #selfhosting #customersupportplatform
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🔍 **GLPI vs iTop vs Znuny: Qual Escolher para o Seu Helpdesk?** 🖥️✨
Escolher a solução certa para o suporte ao cliente é crucial. Veja como GLPI, iTop e Znuny se comparam e descubra a que melhor atende às suas necessidades.
👉 Leia mais: https://linuxsolutions.com.br/glpi-vs-itop-vs-znuny-qual-escolher/?utm_source=dlvr.it&utm_medium=mastodon
How to Install #Zammad on #AlmaLinux #VPS (10-Minute Quick-Start Guide) This article provides a guide on how to install Zammad on #AlmaLinux VPS.
If you're looking to run a robust open-source #helpdesk on your AlmaLinux VPS, Zammad is a great pick. It's modern, feature-packed, and supports everything from ticketing to chat and reporting. This guide ...
Continued 👉 https://blog.radwebhosting.com/how-to-install-zammad-on-almalinux-vps/?utm_source=mastodon&utm_medium=social&utm_campaign=mastodon.social #certbot #selfhosted #elasticsearch #ticket #letsencrypt #selfhosting #opensource #customersupportplatform
From a legacy helpdesk to an integrated support platform: PicoQuant has strategically realigned its support operations with Zammad.
The result: 30% less handling time per ticket — and a future-ready foundation built on open source, flexibility, and data security.
Read the full story: https://zammad.com/en/customers/picoquant
Microsoft can still surprise us. Yesterday a client scheduled for a remote support call at 9am today. The problem was that he was receiving error messages from Microsoft saying that his mailbox was almost full. At the appointed time I connected remotely to his computer, and watched while he pulled up the message. It was an email, rather than an in-app Outlook message, so the first thing I did was examine the header to make sure it was real (it was).
Here’s the surprise: Microsoft’s “mailbox full” messages come from an email account that has no DKIM signature and no DMARC policy! This is a classic first-blush clue that an email may be either malicious or spam.
Next, I looked at File – Options, and the in-app message was there, too, so it was indeed legitimate.
I enabled autoarchive, with message deletion from the mailbox after archiving, to fix the problem. BTW, I did this as a two-step process. First, I verified that archiving was working, and the location of the archive file. With that assurance, I enabled deletion from the mailbox.
So the issue was easy enough to fix – a simple configuration error – but, Microsoft, why are you using any email accounts with no DKIM signature and no DMARC policy? Set a good example for us!
#CallMeIfYouNeedMe #FIFONetworks
#TechSupport #HelpDesk #ServiceCall #Email
Cybersecurity - Networks - Wireless – Telecom – VoIP
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