My closing thought: The fear of change is a valid emotion. But what will allow us to manage that fear is acknowledging it, being comfortable with it, and addressing it. #healthxph

Our time is almost up, any closing thoughts? #healthxph

#healthxph My T3: I often did some self-talk, along the lines of "they're coming from a good place;" I often start from there to negotiate how can the change be more manageable. E.g., for the data gathering example, I asked the managers: "how can we make it easier for everyone?"

#healthxph T3: How did you prepare for that change as an individual? Any lessons from this?

T3 in a few. We'll do a little introspection #healthxph

My T2: I think two things: look at what's already there, and to make that task easier, consult those who have been doing it. Too many times we see program managers pass on regulations to frontline staff and they don't have a good idea of what it's like to implement. #healthxph

#healthxph T2: How did your organization prepare or implement that change? Anything they could have done better?

T2 in a few #healthxph