"At its shining moment, Twitter was like the Tower of Babel before it fell." From Israel vs. Hamas threats to Donald Trump’s “wild” posts, Del Harvey helped make the platform’s hardest content moderation calls for 13 years. Then she left in 2021 … and disappeared. https://www.wired.com/story/del-harvey-twitter-trust-and-safety-breaks-her-silence/

#CommunityManagement #TrustAndSafety #CommunityModeration #Moderation #Twitter #DelHarvey

Great read on #ContentModeration "Well, you shouldn’t ever have just one approach to a problem, right? You want to have labels as well as the ability to remove certain types of content. You want to have a principled, structured approach on how you prioritize types of misinformation, what kind you remove versus don’t remove. And you want to communicate that to people so that they hopefully understand."

https://www.wired.com/story/del-harvey-twitter-trust-and-safety-breaks-her-silence/

#DelHarvey #Twitter

STUFF TO READ: Twitter’s Former Head of Trust and Safety Finally Breaks Her Silence | WIRED

Interesting interview, not least because reading between the lines of stuff like “getting a semi-effective multi-account detection algorithm in place took years. Years.” — and I know from life experience that part of the reason that’s hard is that REGULATORS HATE COOKIES AND THINK THAT ALL “TRACKING” DEVICE COOKIES ARE FOR ADVERTISING

Sigh.

I consistently had conversations with people … because people would go into trust and safety because they care, right? You don’t go into trust and safety because you’re like, “I enjoy getting praised for my work.” You really have to want to get into the weird, human, messy issues where sometimes both parties are at fault, sometimes neither party’s at fault, and you still have to navigate all of those.

https://www.wired.com/story/del-harvey-twitter-trust-and-safety-breaks-her-silence/

#delHarvey #trustAndSafety #twitter

https://alecmuffett.com/article/108431

Q. And that's largely based on your experience working with the Twitter team through January 6th?

A. Yes.

Q. And, just to clarify, you meant vice president of Twitter, Del Harvey, [ @delbius ] correct?

A.Yes.

#delharvey who is del harvey?