One thing that makes a big difference: add a clear rule for when to escalate to a human. If a customer is upset, asking about a refund, or dealing with something sensitive, the AI should hand it off instead of guessing.

Test your prompt with real customer messages. Tweak it based on what works and what doesn't. It gets better every round.

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Think of prompts like scripts. Every word shapes how the AI behaves. Focus on being clear and human.

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We're sorry again that your experience didn't meet the standard we strive for. Please let me know if there's anything else we can do for you.

Best,

[Your Name]
Customer Service Team

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