Cloudflare's outage should not have happened, and they seem to be missing the point on how to avoid it in the future

Yet again, another global IT outage happened (dèjá vu strikes again in our industry). This time at cloudflare(Prince 2025). Again, taking down large swaths of the internet with it(Booth 2025). And yes, like my previous analysis of the GCP and CrowdStrike’s outages, this post critiques Cloudflare’s root cause analysis (RCA), which — despite providing a great overview of what happened — misses the real lesson. Here’s the key section of their RCA:

Ah, the internet’s favorite game of outage whack-a-mole 🎯 returns, starring Cloudflare's epic fail! 🤦‍♂️ Instead of getting answers, we're treated to a riveting dance of system-theoretic hand-waving and unanswered questions. 🕺💭 Bravo! 🍿
https://entropicthoughts.com/questions-for-cloudflare #CloudflareFail #OutageWhackAMole #SystemTheory #InternetDrama #TechNews #HackerNews #ngated
Questions for Cloudflare

🚨 Oh no, the omnipotent #Cloudflare couldn't keep the lights on! 😂 It took them 12 minutes to write about how they didn't get hacked but just failed at delivering the internet. 📉 Maybe they should subscribe to their own reliability newsletter? 📰✨
https://blog.cloudflare.com/18-november-2025-outage/ #CloudflareFail #InternetOutage #ReliabilityHumor #TechNews #HackerNews #ngated
Cloudflare outage on November 18, 2025

Cloudflare suffered a service outage on November 18, 2025. The outage was triggered by a bug in generation logic for a Bot Management feature file causing many Cloudflare services to be affected.

The Cloudflare Blog
Oh, the joys of Cloudflare's 🛡️ "protection"—because who doesn't love a digital bouncer blocking you from ACM.org just because you sneezed online? 🤦‍♂️ Don't worry, just email the site owner with your sad tale of denial and maybe, just maybe, they'll lift the velvet rope. 🎟️
https://cacm.acm.org/opinion/leaving-x/ #CloudflareFail #DigitalBouncer #ACMorg #OnlineAccess #Issues #EmailSupport #HackerNews #ngated
Leaving X

Communications of the ACM