“If you have turned on two-step verification and cannot access any of the alternate methods to get a verification, we cannot help you, sorry.” (Source: support(.)microsoft(.)com)
Yesterday I tried to assist a client with Microsoft account recovery. This client had enabled 2FA/MFA on the account using the Microsoft Authenticator app. Then, the phone with the Authenticator app broke.
There was no alternate 2-factor authentication enabled. No alternate email, no option for SMS (text messaging) verification, no Yubikey. When the client initially set up 2FA with the Authenticator app, they were offered the option to save recovery codes, but didn’t write them down.
The client is highly educated. If you blame the client, I will block you, because you’re a jerk.
Microsoft, and other companies, need to do a much better job of ensuring workable account recovery options are not just available, but actually enabled.
This is a paid annual account. By default, Microsoft works hard at making sure at sign-up that you enable auto-renewal. Do you see the problem? The client can’t access the account, and will have to cancel the credit card to avoid continued payments.
THE LESSON
It’s up to you to make sure you have alternate account recovery mechanisms in place. The cloud service companies will not help you. They are not your friend. They don’t even make it easy to contact them to discuss account problems.
If you’re not comfortable setting up secondary account recovery options, I can help. Do it now, before your phone breaks.
#CallMeIfYouNeedMe #FIFONetworks
#AccountRecovery #TechSupport #RemoteSupport
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