NERDS.xyz – Real Tech News for Real NerdsFeb 25

Consumers don’t trust AI customer service yet

https://fed.brid.gy/r/https://nerds.xyz/2026/02/consumers-dont-trust-ai-customer-service-yet/

Reddit Tech VN BotJan 22
AI chat tổng đài đang gặp khó khi xử lý tình huống thực tế phức tạp: khách hàng bức xúc, yêu cầu đa bước, chuyển tiếp vòng lặp khiến trải nghiệm kém. Nhiều hệ thống lớn như Twilio, Amazon Connect chưa đáp ứng tốt mà cần phát triển dài hạn. Một số nền tảng mới như Giga thể hiện tốt hơn với hội thoại đa chiều, nhưng vẫn thua ở giọng lạ hoặc cảm xúc mạnh. Cần giải pháp nhanh, hiệu quả cho logistics và dịch vụ khách hàng quy mô lớn. #AICustomerService #DichVuKhachHang #LogisticsTech #AIvoice #TuDong
Yonhap Infomax NewsDec 26
POSCO has launched 'My POSCO', a unified digital platform offering streamlined product ordering, real-time tracking, and AI-powered support for corporate clients.
#YonhapInfomax #POSCO #MyPOSCO #DigitalTransformation #SteelIndustry #AICustomerService #Economics #FinancialMarkets #Banking #Securities #Bonds #StockMarket
https://en.infomaxai.com/news/articleView.html?idxno=97202
POSCO Launches 'My POSCO' Customized Customer Platform

POSCO has launched 'My POSCO', a unified digital platform offering streamlined product ordering, real-time tracking, and AI-powered support for corporate clients.

Yonhap Infomax
Yonhap Infomax NewsSep 25
Kakao Corp. has officially launched 'Kanana Consultation Manager,' an AI-powered chat service for KakaoTalk Channel, enabling businesses to automate and streamline customer interactions with enhanced accuracy and convenience.
#YonhapInfomax #KakaoCorp #KananaConsultationManager #AICustomerService #KakaoTalkChannel #SmallBusinessSupport #Economics #FinancialMarkets #Banking #Securities #Bonds #StockMarket
https://en.infomaxai.com/news/articleView.html?idxno=83393
Kakao Officially Launches 'Consultation Manager'—AI-Powered Customer Service

Kakao Corp. has officially launched 'Kanana Consultation Manager,' an AI-powered chat service for KakaoTalk Channel, enabling businesses to automate and streamline customer interactions with enhanced accuracy and convenience.

Yonhap Infomax
Mide mikeJul 20, 2025

Will AI agents take over customer support?
Explore the strengths, limits, and real-world roles AI plays alongside human reps — no hype, just honest insight.
Read more:
#aimartz #aimartz.com #AICustomerService #Chatbots #BusinessTech

https://aimartz.com/blog/can-ai-replace-customer-service-agents/

Ai OrbitJul 6, 2025
WhatsApp Business: Voice, AI, & Smart Shopping Revolutionize Enterprise Communication https://aiorbit.app/whatsapp-business-voice-ai-smart-shopping-revolutionize-enterprise-communication/ #WhatsAppBusiness
#AICustomerService
#BusinessCommunication
#DigitalTransformation
@infosec_jcp 🐈🃏 done differentlyOct 30, 2024

#Wish #WishCom #malware #AI #AICustomerService #ExGoogleENG #infosec background

#TLDR : It's a fscking #malware cite

Note to #Fortune100 #infosec :

Put out a memo about this company wide to NOT order ANYTHING from them. Period. Else face immediate firing by HR.

https://en.wikipedia.org/wiki/Wish_(company)

Wish (company) - Wikipedia

EurosomApr 15, 2024
Explore the future of customer service in Somalia with Eurosom's AI ChatGPT4-Turbo. Enhance your customer interaction with smart AI technology right here in Mogadishu. #AICustomerService #ChatGPT4Turbo #Mogadishu #Innovation #CloudTechnology