Euphoria đIs "Not a problem" something companies are training their Customer Service people to say in response to the customers having just finished telling you what their problems are with the company's service? #ABigProblem
#NotAProblem
was the response from a supervisor asking why I gave a bad rating on an automated survey. I didn't know which rep I was being asked about in the survey, or the follow-up call until /after/ I'd been on the phone with the supervisor for 5 minutes so mentioned something the tech person said that upset me: "Not a problem." The supervisor said they understood how this expression could be upsetting & would address it in training but it was the expression used to end our call